SUPERVISION: CONCEPTS & PRACTICES OF MANAGEMENT, 10e presents a study of traditional management principles, theories and practicesalong with skill-building applications that prepare students to one day work as supervisors. The new edition expands coverage of hottopics like crisis management, exporting of America's jobs, protected class issues and ethics; and introduces new discussions ofappreciative inquiry, quality issues in the marketplace, and improved communication. The new, highly-effective cases incorporaterole-playing components to maximize in-class participation and retention.

This book "provides the skills and knowledge base that students need to become supervisors in today's changing environment. The text focuses on practical skills in examining the functions of management and how those skills are applied to both individuals and teams. Changes in the workplace and the world at large constantly present supervisors with new challenges." - back cover.

This is a skills-focused introductory book on supervisory management. It covers hot topics such as teams and Total Quality Management . Users will enjoy interesting chapter opening scenarios entitled RYou Make the CallS, followed up by end-of-chapter sections RWhat Call Did You Make?S.