The purpose of this book written by Beverley Goodman is to develop your knowledge and understanding of the role of airline cabin crew. It seeks to dispel myths, to be informative and to encourage you to achieve your personal goals. The book is structured around the 6 compulsory Units of the Level 2 Introduction to Cabin Crew Qualification offered by a number of awarding bodies (exam boards). Currently, these include Edexcel/BTEC, NCFE, City & Guilds and Ascentis. The book is also designed to be relevant to a variety of other cabin crew training and education courses. It is a useful revision tool and will prove helpful when completing tests, assignments and interviews. Units covered in the book: Unit 1: Working as cabin crew; Unit 2: Airline health, safety and security; Unit 3: Aircraft emergency situations; Unit 4: Dealing with passengers on board an aircraft; Unit 5: Cabin service – selling techniques; Unit 6: Making passenger announcements on board an aircraft

Guides you through the entire cabin crew selection process to ensure the highest probability of getting the job. Every aspect is described in detail, complete with numerous examples--page 4 of cover.

Although poor air quality is probably not the hazard that is foremost in peoples' minds as they board planes, it has been a concern for years. Passengers have complained about dry eyes, sore throat, dizziness, headaches, and other symptoms. Flight attendants have repeatedly raised questions about the safety of the air that they breathe. The Airliner Cabin Environment and the Health of Passengers and Crew examines in detail the aircraft environmental control systems, the sources of chemical and biological contaminants in aircraft cabins, and the toxicity and health effects associated with these contaminants. The book provides some recommendations for potential approaches for improving cabin air quality and a surveillance and research program.

QF32 is the award winning bestseller from Richard de Crespigny, author of the forthcoming Fly!: Life Lessons from the Cockpit of QF32 On 4 November 2010, a flight from Singapore to Sydney came within a knife edge of being one of the world's worst air disasters. Shortly after leaving Changi Airport, an explosion shattered Engine 2 of Qantas flight QF32 - an Airbus A380, the largest and most advanced passenger plane ever built. Hundreds of pieces of shrapnel ripped through the wing and fuselage, creating chaos as vital flight systems and back-ups were destroyed or degraded. In other hands, the plane might have been lost with all 469 people on board, but a supremely experienced flight crew, led by Captain Richard de Crespigny, managed to land the crippled aircraft and safely disembark the passengers after hours of nerve-racking effort. Tracing Richard's life and career up until that fateful flight, QF32 shows exactly what goes into the making of a top-level airline pilot, and the extraordinary skills and training needed to keep us safe in the air. Fascinating in its detail and vividly compelling in its narrative, QF32 is the riveting, blow-by-blow story of just what happens when things go badly wrong in the air, told by the captain himself. Winner of ABIA Awards for Best General Non-fiction Book of the Year 2013 and Indie Awards' Best Non-fiction 2012 Shortlisted ABIA Awards' Book of the Year 2013

Chronicles of a Cabin Crew took almost two years to be concluded. It is the sequel of Underneath a Flight Attendant, which is Soraia's biography and first novel. The author emphasizes the importance of some chapters on the introduction (foreword) of the book. Nostradamus's chapter is one of those also mentioned in the cover of this book. Soraia comes from a psychic/medium family and is openly sharing her premonitions for the near future (2013-14) with the world. She also finds herself very funny and loves to bring laughter into others people's lives. She's created this extroverted book that will entertain you and make you laugh rather than being just about her serious paranormal experiences. "I keep telling people that I have no hidden agenda rather trying to spread the truth. My premonitions have never betrayed me. If I'm looking forward to becoming famous, it is only with the purpose to enable my message to be heard and accepted without skepticism. I believe that we are at the edge of an era lacking love, but mostly understanding of God."

A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Mastering the cabin crew selection process is an art that you can learn. Your answers should be relevant, diplomatic and painting you in the best possible light. This book will teach you how to formulate the correct answer the complex behavioral interview questions such as: "Have you worked with someone you didn't like? If so, how did you handle it?""Describe a time when you had to deal with conflicting demands." "Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.""Give me an example of a situation when you had to say no to the customer.""Do you think a manager should be feared or liked?"You will be given the most popular interview questions asked during a cabin crew interview , highlights to consider when formulating an answer as well as a sample answer.