Improving The Airport Customer Experience
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Author |
: Bruce J. Boudreau |
Publisher |
: |
Total Pages |
: 230 |
Release |
: 2016 |
ISBN-10 |
: 0309375584 |
ISBN-13 |
: 9780309375580 |
Rating |
: 4/5 (84 Downloads) |
Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author |
: Colin C. Law |
Publisher |
: BrownWalker Press |
Total Pages |
: 302 |
Release |
: 2018-04-16 |
ISBN-10 |
: 9781627346931 |
ISBN-13 |
: 1627346937 |
Rating |
: 4/5 (31 Downloads) |
Synopsis A Practical Guide to Airline Customer Service by : Colin C. Law
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author |
: Michael James Cassidy |
Publisher |
: Transportation Research Board |
Total Pages |
: 127 |
Release |
: 2009 |
ISBN-10 |
: 9780309118057 |
ISBN-13 |
: 0309118050 |
Rating |
: 4/5 (57 Downloads) |
Synopsis Airport Passenger-related Processing Rates Guidebook by : Michael James Cassidy
TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Author |
: James R. Harding |
Publisher |
: |
Total Pages |
: 299 |
Release |
: 2017 |
ISBN-10 |
: OCLC:1018481357 |
ISBN-13 |
: |
Rating |
: 4/5 (57 Downloads) |
Synopsis Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities by : James R. Harding
TRB.s Airport Cooperative Research Program (ACRP) Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities provides guidance to assist aging travelers and persons with disabilities to travel independently within airports using pedestrian wayfinding systems. The guidebook addresses travel by people with cognitive, sensory, and other mobility challenges.
Author |
: |
Publisher |
: Transportation Research Board |
Total Pages |
: 72 |
Release |
: 2011 |
ISBN-10 |
: 9780309213523 |
ISBN-13 |
: 0309213525 |
Rating |
: 4/5 (23 Downloads) |
Synopsis Passenger Level of Service and Spatial Planning for Airport Terminals by :
ACRP report 55 examines passenger perception of level of service related to space allocation in specific areas within airport terminals. The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.
Author |
: Greg Brenneman |
Publisher |
: Rosetta Books |
Total Pages |
: 312 |
Release |
: 2016-02-09 |
ISBN-10 |
: 9780795346538 |
ISBN-13 |
: 0795346530 |
Rating |
: 4/5 (38 Downloads) |
Synopsis Right Away & All at Once by : Greg Brenneman
An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Author |
: Anne Graham |
Publisher |
: Elsevier |
Total Pages |
: 276 |
Release |
: 2019-02-18 |
ISBN-10 |
: 9780128128572 |
ISBN-13 |
: 0128128577 |
Rating |
: 4/5 (72 Downloads) |
Synopsis Air Transport - A Tourism Perspective by : Anne Graham
Air Transport: A Tourism Perspective provides rigorous insights into the current complexities, synergies and conflicts within air transportation and tourism, presenting a balanced, comprehensive, contemporary, and global analysis that thoroughly examines the links between theory and practice. The book offers readers a multi-sector, global perspective on the practical implications of the link between air transport and tourism. By using a novel approach, it systematically explores the successive stages of a tourist's trip-investigating reasons for flying, the airport experience, airline industry structures, competition and regulation, and air transportation and destination interrelationships. In addition, the book explores current and salient debates on such issues as the influence of traveling to visit friends and family, the role of charters versus low cost carriers, public subsidies to support airport development, and much more.
Author |
: Lois S. Kramer |
Publisher |
: Transportation Research Board |
Total Pages |
: 103 |
Release |
: 2013 |
ISBN-10 |
: 9780309271004 |
ISBN-13 |
: 0309271002 |
Rating |
: 4/5 (04 Downloads) |
Synopsis How Airports Measure Customer Service Performance by : Lois S. Kramer
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Author |
: Laura Vickers |
Publisher |
: Jessica Kingsley Publishers |
Total Pages |
: 42 |
Release |
: 2012 |
ISBN-10 |
: 9781849059138 |
ISBN-13 |
: 1849059136 |
Rating |
: 4/5 (38 Downloads) |
Synopsis Flying to See Janet by : Laura Vickers
Presents a story to prepare children for the unfamiliar sights and sounds of the airport experience.
Author |
: Anne Graham |
Publisher |
: Routledge |
Total Pages |
: 294 |
Release |
: 2003 |
ISBN-10 |
: 9780750659178 |
ISBN-13 |
: 0750659173 |
Rating |
: 4/5 (78 Downloads) |
Synopsis Managing Airports by : Anne Graham
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes behind running a successful airport. It contains examples and case studies from airports all over the world to aid understanding of the key topic areas and to place them in a practical context.