This report presents an assessment of Mexico's recent education reforms. Education systems worldwide require continued policy efforts in essential areas to improve student learning, such as: the need to prioritise equity; providing learning environments that are fit for the 21st century...

This book confronts the widespread impression that policy or program implementation should be easy, arguing instead that implementation, even under the best of circumstances, is exceedingly difficult. Using the Oakland Project as a case study, this book discusses each stage of the process of implementation, demonstrating that completion of what might seem to be a simple sequence of events will in fact depend on a complex chain of reciprocal interactions. Each part of the chain must be built with the others in view, so the separation of policy design from implementation is fatal. The first four chapters illustrate the movement from simplicity to complexity. Chapter 5 discusses the number of decision points throughout the process, giving an indication of the magnitude of the task. Chapter 6 examines why project targets may be set even if they are unlikely to be met, considering both the position of those who set targets -- top federal officials who wish large accomplishments from small resources in a short time -- and those who must implement them -- career bureaucrats and local participants characterized by high needs and low cohesion. The last chapter discusses the relationship between the evaluation of programs and the study of their implementation, arguing that tendencies to assimilate the two should be resisted.

Advancements in the field of information technology have transformed the way businesses interact with each other and their customers. Businesses now require customized products and services to reflect their constantly changing environment, yet this results in cutting-edge products with relatively short lifecycles. Innovative Solutions for Implementing Global Supply Chains in Emerging Markets addresses the roles of knowledge management and information technology within emerging markets. This forward-thinking title explores the current trends in supply chain management, knowledge acquisition and transfer mechanisms among supply chain partners, and knowledge management paradigms. This book is an invaluable resource for researchers, business professionals and students, business analysts, and marketing professionals.

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.

The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn’t simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.