While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations. Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere.

NEW YORK TIMES BESTSELLER • A life-changing guide to finding your direction—and your passion—in a world of seemingly limitless options “For those who want to find their passion . . . a step-by-step guide for restructuring one’s life so that it has meaning, direction, and joy.”—Ellen Kreidman, author of Light His Fire and Light Her Fire If you suspect there could be more to life than what you’re getting, if you always knew you could do anything—if you only knew what it was—this extraordinary book is about to prove you right. No matter what your age, no matter how “unattainable” your dreams, you can create and live a life you love. I Could Do Anything If Only I Knew What It Was reveals how you can recapture “long lost” goals, overcome the blocks that inhibit your success, decide what you want to be, and live your dreams forever. You will learn: • What to do if you never chose to be what you are. • How to get off the fast track—and on to the right track. • First aid techniques for paralyzing chronic negativity. • How to regroup when you've lost your big dream. • To stop waiting for luck—and start creating it. A life without direction is a life without passion. I Could Do Anything If Only I Knew What It Was guides you not to another unsatisfying job but to a richly rewarding career rooted in your heart’s desire.

My life was perfect - until a shocking tragedy pulled the rug out from underneath me. My children were left without a father. I was without a husband and a provider. Instead of wallowing in my grief, I buried myself in my work at Dovetail Enterprises. Landing the promotion as the CEO's right hand was exactly what I needed. Getting saddled with Milo Huxley as an assistant is exactly the opposite. I can't stand him. He's arrogant, irresponsible, and out for my job. As if that's not bad enough, he has to be devastatingly sexy, and have a posh English accent that makes me squirm on top of it all. I've had enough unpredictability for one lifetime, thank you. But soon enough, we're fighting less and laughing more. He's there for me when no one else is. And those good looks aren't the only panty-dropping thing about him. If I only knew what to do about it . . .

Major League Baseball star Darren Daulton marks his 10 year anniversary as world champion and comeback player of the year with his electrifying new book.

A funny, frank and bittersweet look at sisters, marriage and moving on, from the New York Times bestselling author of the Blue Heron series Letting go of her ex-husband is harder than wedding-dress designer Jenny Tate expected…especially since his new wife wants to be Jenny's new best friend. Needing closure, Jenny trades the Manhattan skyline for her hometown up the Hudson, where she'll start her own business and bask in her sister Rachel's picture-perfect family life…and maybe even find a little romance of her own with Leo, her downstairs neighbor, who's utterly irresistible and annoyingly distant at the same time. Rachel's idyllic marriage, however, is imploding after she discovers what looks like her husband's infidelity. She always thought she'd walk away in this situation but now she's wavering, much to Jenny's surprise. Rachel points to their parents' perfect marriage as a shining example of patience and forgiveness; but to protect her sister, Jenny may have to tarnish that memory—and their relationship—and reveal a family secret she's been keeping since childhood. Both Rachel and Jenny will have to come to terms with the past and the present, and find a way to help each other get what they want most of all.

I guess I always felt even if the world came to an end, McDonald's still would be open. High school sophomore Miranda's disbelief turns to fear in a split second when an asteroid knocks the moon closer to Earth, like "one marble hits another." The result is catastrophic. How can her family prepare for the future when worldwide tsunamis are wiping out the coasts, earthquakes are rocking the continents, and volcanic ash is blocking out the sun? As August turns dark and wintery in northeastern Pennsylvania, Miranda, her two brothers, and their mother retreat to the unexpected safe haven of their sunroom, where they subsist on stockpiled food and limited water in the warmth of a wood-burning stove. Told in a year's worth of journal entries, this heart-pounding story chronicles Miranda's struggle to hold on to the most important resource of all--hope--in an increasingly desperate and unfamiliar world. An extraordinary series debut Susan Beth Pfeffer has written several companion novels to Life As We Knew It, including The Dead and the Gone, This World We Live In, and The Shade of the Moon.

What if you knew all the moments of my past that I am not proud of? What if you really knew me, the messy parts that I’ve hoped to forget and worked hard to conceal? For so long, my greatest fear was what you might think of me if you only knew the whole story. It’s exhausting, this guarding of our stories and struggles. Fear of being found out had caused me to hide—but I wasn’t just covering my flaws, I was unintentionally blocking the beauty of God’s grace. My journey to real freedom began when I quit running from my mess and started trusting Jesus to make something beautiful of it. This book is that story. It’s stepping out of shame and insecurity into gospel freedom. It’s letting God turn our failures and frailties into testimonies of His faithfulness. I’ve discovered that when we quit hiding, God gets the glory and we are able to fully embrace not only our relationship with Him, but also with one another. Transparency brings freedom, and in every moment, we'll find that God can absolutely be trusted.

"When I was little, I imagined a monster: Scaly hands. Pits for eyes..." When Tracy and her best friend, Lisa, were kids, stories about a man-a creep who exposes himself to little girls-kept them out of the woods and in their own backyards. But Tracy and Lisa aren't so little anymore, and the man in the woods is nothing but a silly story. Right? But someone is in the woods. Someone is watching. And he knows all their secrets, secrets they can't tell anyone-not even each other. "Monsters don't exist." Lisa's just being paranoid. At least that's what Tracy thinks. But when a disturbing "gift" confirms her worst fears, it sets the girls on a dangerous journey that takes them beyond the edge of the woods. They swiftly learn however that reality is more terrifying than the most chilling myth, and what they find will test the bonds of friendship, loyalty, and love. "Once upon a time, two girls were lost in the woods." In Barbara's Stewart's What We Knew, Tracy and Lisa can't destroy the evil they'll face, but can they stop it from destroying each other?

A can’t-miss story of family and lies, secrets and repressed memories, set against the stunning backdrop of Nantucket. “An exceptional and poignant escape to Nantucket.” —Kathi Macias Lynette Carlisle witnessed her mother’s death twelve years ago. But her memory only speaks through nightmares. Her four older siblings each left their Nantucket home as soon as they were able, never speaking of that tragic day. Lynette alone stays with their father on the island, and when it becomes clear they are losing him to Alzheimer’s, she calls her siblings home, each of them bringing along their own secrets. They aren’t the only ones returning to the island—their childhood neighbor, Nick, comes home to his own family drama, never expecting a Carlisle family reunion. As Lynette spends time with Nick, she suspects he knows more about their mother’s death than he lets on. With summer storms raging around them and their father speaking more and more of their mother’s death, the Carlisle siblings must face the truths threatening to surface. And these truths will either restore their shattered relationships or separate the siblings forever. “A poignant, multi-faceted novel that pulled me in deeper with every turned page, The Things We Knew so adeptly explores the power of truth and its ability to set us all free. I can’t wait for readers to fall as hopelessly in love with Nick and the Carlisle family as I did. Well done, Catherine West!”—Katie Ganshert, award-winning author “A beautiful exploration of the bonds that tie us together as family and the secrets that sometimes unravel those threads. Catherine West builds a world worth entering and characters that linger long after the last page is turned.” —Julie Cantrell, New York Times and USA TODAY bestselling author “Smartly written and highly engaging, Catherine West's The Things We Knew dazzles, piercing the shadows of a family's tragedy with the light of love.” —Billy Coffey

The horrors of the Nazi regime and the Holocaust still present some of the most disturbing questions in modern history: Why did Hitler's party appeal to millions of Germans, and how entrenched was anti-Semitism among the population? How could anyone claim, after the war, that the genocide of Europe's Jews was a secret? Did ordinary non-Jewish Germans live in fear of the Nazi state? In this unprecedented firsthand analysis of daily life as experienced in the Third Reich, What We Knew offers answers to these most important questions. Combining the expertise of Eric A. Johnson, an American historian, and Karl-Heinz Reuband, a German sociologist, What We Knew is the most startling oral history yet of everyday life in the Third Reich.