ICTs, Citizens and Governance: After the Hype! aims to help researchers and practitioners to understand hypes about ICT and government without becoming cynical. Hypes can be functional in triggering processes of change, but one should be able to distinguish a ‘trigger’ from a realistic set of expectations. This book combines an analysis of the discourse (in terms of hypes) with an analysis of practices (in terms of stable routines and relational patterns). The relation between the discourse and resulting changing is complex, situational and interpretable in multiple ways but certainly merits our attention. To provide a serious analysis of hypes, the editors present a diversity of empirical material relating to technologies and government processes. The technologies vary from network infrastructures to CRM software to web services. Government processes range from service delivery to inspections and policing. The wide variety of technologies observed results in an assessment of realistic effects upon the various government processes. This publication provides an overview of hypes, backlashes and realistic assessments. The editors hope it will lessen the naïveté of readers who have blind faith in technological potential. At the same time, they hope to make serious scientists who discard hypes as being irrelevant more interested in the role these hypes play in the social construction of public administration in an information age.

Hypes can be functional in triggering processes of change, but one should be able to distinguish a 'trigger' from a realistic set of expectations. This book aims to help researchers and practitioners to understand hypes about ICT and government without becoming cynical. It combines an analysis of the discourse with an analysis of practices.

The physicist Neils Bohr allegedly wrote that “Prediction is very difficult, especially about the future”. Many academics believe that serious scholars should never attempt to write about the future, but some awareness of the ways in which the future of e-government may evolve is needed if well-grounded long-term decisions about issues such as infrastructures, institutions and educational programs are to be made. In addition, future-oriented research is of the utmost importance for informed public debate about technological developments with far reaching societal implications. This book marks the 25th anniversary of the permanent study group on e-government of the European Group for Public Administration, and the papers here were first presented at their 2012 meeting in Bucharest, Romania. The invited authors were not asked for rigorous analyses based on systematic empirical research or deeply rooted in a theoretical framework; instead they were challenged to write thoughtful and measured, but provocative, essays about ICT and public administration in the coming decade. Their contributions are reflections on the nature of new and emerging technologies in the public sector and their impact on government and on democracy itself. The book is divided into three sections: the past and present as starting point for thinking about the future of e-government, imagining the future of government, and implications for research and practice. The many questions raised by developments in ICT for future public administration are presented in a clear and thought-provoking manner, and merit more debate. This volume represents a departure from the normal run of academic publications. It is intended both to provoke academics and administrators to think about questions which will affect all of our futures and to offer a range of creative ideas about how the opportunities presented by technology can be exploited to provide better government and governance.

"This book accommodates theories, issues and methodologies for designing, implementing and operating e-government systems, presenting cases covering a variety of services and applications that have been improving the governance of nations and economies"--Provided by publisher.

Opening the Government of Canada presents a compelling case for the importance of a more open model of governance in the digital age – but a model that also continues to uphold democratic principles at the heart of the Westminster system. Drawing on interviews with public officials and extensive analysis of government documents and social media accounts, Clarke details the untold story of the Canadian federal bureaucracy’s efforts to adapt to new digital pressures from the mid-2000s onward. This book argues that the bureaucracy’s tradition of closed government, fuelled by today’s antagonistic political communications culture, is at odds with evolving citizen expectations and new digital policy tools, including social media, crowdsourcing, and open data. Striking a balance between reform and tradition, Opening the Government of Canada concludes with a series of pragmatic recommendations that lay out a roadmap for building a democratically robust, digital-era federal government.

This book constitutes the refereed proceedings of the 13th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2014, held in Dublin, Ireland, in September 2014. The 26 revised full papers presented were carefully reviewed and selected from 70 submissions. The papers have been organized in the following topical sections: foundations; services and interoperability; policy and stakeholders; open data; and design and values.

Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services. This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.

Government and governance will be very different in the future than anticipated by the literature in the field.

This book presents a collection of original research papers focusing on emerging issues regarding the role of information and communication technologies in organizations, inter-organizational systems, and society. It adopts an inter-disciplinary approach, allowing for the integration of contributions from various disciplines such as information systems, organizational studies, marketing, accounting, and social sciences. This book offers valuable insights not only for scholars, but also for practitioners, managers, and policy makers. The book is a compilation of the best research papers – originally double blind, peer-reviewed contributions – presented at the ICTO 2015 conference held in Paris.

The authors of this incisive study explore the problems of the ongoing digitization of government, such as the creeping loss of data quality, and how citizens and officials must respond to these complications in the coming years. The iGovernment is running full speed on information networks and digitization, but it is also seriously out of step with existing bureaucracies. iGovernment offers an accurate picture of how the digital technologies are shaping modern governments, and also a powerful corrective for the dissonance between technology and organizational management.“This book will be a valuable resource for researchers and scholars seeking to understand the possibilities, dilemmas, and challenges of bringing the Internet and related technologies to center stage in government and public services”—Helen Margetts,University of Oxford