Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies? Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.

The Public Servant’s Guide to Government in Canada is a concise primer on the inner workings of government in Canada. This is a go-to resource for students, for early career public servants, and for anyone who wants to know more about how government works. Grounded in experience, the book connects core concepts in political science and public administration to the real-world practice of working in the public service. The authors provide valuable insights into the messy realities of governing and the art of diplomacy, as well as best practices for climbing the career ladder.

Public access to government information forms the foundation of a healthy liberal democracy. Because this information can be precarious, it needs stewardship. Government Information in Canada provides analysis about the state of Canadian government information publishing. Experts from across the country draw on decades of experience to offer a broad, well-founded survey of history, procedures, and emerging issues—particularly the challenges faced by practitioners during the transition of government information from print to digital access. This is an indispensable book for librarians, archivists, researchers, journalists, and everyone who uses government information and wants to know more about its publication, circulation, and retention. Contributors: Graeme Campbell, Talia Chung, Sandra Craig, Peter Ellinger, Darlene Fichter, Michelle Lake, Sam-chin Li, Steve Marks, Maureen Martyn, Catherine McGoveran, Martha Murphy, Dani J. Pahulje, Susan Paterson , Carol Perry, Caron Rollins, Gregory Salmers, Tom J. Smyth, Brian Tobin, Amanda Wakaruk, Nicholas Worby

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Canadian Official Publications focuses on the various types of publications issued by the parliament, departments, and agencies of the federal government of Canada, including information contained in other documents. The publication first offers information on the structure of the Canadian parliamentary government. The discussions focus on the constitution; influence of the Crown in government functions; role of the Governor General; composition and functions of the Senate, House of Commons, and the Cabinet; and role of the prime minister. The text also elaborates on the classification and indexes of parliamentary or non-parliamentary documents, papers on parliamentary proceedings, and documents of the House of Commons and the Senate. The manuscript ponders on documents on parliamentary debates, bills, and acts. The book also takes a look at documents on commission of inquiry and task forces; delegated legislation and administrative tribunals; policy papers; and departmental commission and committee documents. The publication is a dependable reference for readers and researchers interested in the structure, functions, and roles of the different branches of the federal government of Canada.

Specifies the top resources in major subject areas and genres and shows students how to approach the reference transaction by matching specific types of questions to the best available resources regardless of format.