Organizations (and individuals) frequently struggle to make good decisions. They spend money, invest in new technology, and invest enormous amounts of time and effort reorganizing in fruitless efforts to solve thorny problems. Why?Years of training and reinforcement in school and at work, time pressures and deadlines, and inherent psychological biases cause us to jump to conclusions before we even understand the problem we're attempting to solve.This book will help you make better decisions by eliminating that tendency. You'll learn a powerful, four-step process that ensures you will deeply understand a problem before pursuing any given solution: (1) gathering both facts and data, so you can accurately grasp the situation; (2) properly framing the problem, so you can avoid cognitive biases; (3) isolating contributing factors, so you can manage complex situations; (4) finding the root cause, so you can avoid ineffective band-aids.Following this framework enables you to generate insight before you take action. Rather than needlessly hiring more people or spending money on new equipment and technology, you'll be able to identify the bottlenecks, root causes, and structural impediments that create the problems in the first place. It reduces the chronic fire-fighting your organization suffers from, while increasing the likelihood that your problem stays solved.

In this book, Hoyk and Hersey describe 45 "unethical traps" into which any one of us can fall. These traps, they say, can erupt in any organizational environment. Some of these traps distort our perception of right and wrong—so we actually believe our unethical behavior is right. Many of them are psychological in nature, and if we are not aware of them they are like illusions—webs of deception. In the authors' analysis, these traps significantly contributed to the large-scale corporate disasters we witnessed in recent years. Hoyk and Hersey take account of these realities and offer a "real-world" method that will predict, preclude, and, if necessary, "get us out of" these traps. Given the increased scrutiny under which all executives and mangers operate today, this book is a 'must read' for anyone who is charged with achieving an organization's mission—whether that mission is increasing profit, serving the common good, or both.

To stay competitive in today’s market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. Companies that live and die by outputs often fall into the "build trap," cranking out features to meet their schedule rather than the customer’s needs. In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You’ll learn product management principles that can be applied to any organization, big or small. In five parts, this book explores: Why organizations ship features rather than cultivate the value those features represent How to set up a product organization that scales How product strategy connects a company’s vision and economic outcomes back to the product activities How to identify and pursue the right opportunities for producing value through an iterative product framework How to build a culture focused on successful outcomes over outputs

"If you're tired, you're poor, and you're a huddled mass of an assistant yearning to breathe free, look no further than Save the Assistants." --Yahoo! "Lilit at Save the Assistants . . . feels your pain." --Marie Claire What happens when nine-to-five turns into nine-to-eleven? How do you outmaneuver the office Underminer? Is it appropriate to have a cocktail at a company lunch? How do you get reservations for a restaurant with an unlisted phone number? What do you do when your boss throws a stapler at your head? As Page Six Magazine recently noted, bosses are "going from mean to monstrous -- and making The Devil Wears Prada look like a love story." What's an office drone to do? Call on Save the Assistants, the addictive and insightful guide to workplace sanity by Lilit Marcus, renowned assistant expert. On your first day at work, you learned how to answer the phone and turn on the computer. But four years of college hardly prepared you for the coffee-fetching, back-stabbing, and you-should-have-done-it-yesterdays of office life. Save the Assistants is here to help you not only survive your job, but ultimately get the career you want.

Author and consultant Jennifer Garvey Berger has worked with all types of leaders—from top executives at Google to nonprofit directors who are trying to make a dent in social change. She hears a version of the same plea from every client in nearly every sector around the world: "I know that complexity and uncertainty are testing my instincts, but I don't know which to trust. Is there some way to know what to do when I can't know what's next?" Her newest work is an answer to this plea. Using her background in adult development, complexity theories, and leadership consultancy, Garvey Berger discerns five pernicious and pervasive "mind traps" to frame the book. These are: the desire for simple stories, our sense that we are right, our desire to get along with others in our group, our fixation with control, and our constant quest to protect and defend our egos. In addition to understanding why these natural impulses steer us wrong in a fast-moving world, leaders will get powerful questions and approaches that help them escape these patterns.

Written by two experts who have dedicated their careers to quality improvement, Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes separates itself from other improvement books by looking at why most companies rarely achieve anything more than an average level of improvement maturity. They identify five critical ingre