"Front Desk Security and Safety supplies readers with indispensable facts and techniques on issues of safety and security, focusing in on specific responsibilities, emergency preparation and response, and prevention. An important manual no organization should be without, this comprehensive book helps ensure that the proper procedures and materials are in place. It includes: Step-by-step plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and more Emergency checklists and protocols that front desk people can copy and post at their desk Instructions for conducting safety training and emergency response drills Methods for protecting employees and working with external safety authorities when emergencies arise Techniques for keeping the business running despite sometimes substantial limitations Front Desk Security and Safety is a crucial reference that will help organizations of every kind ensure the safety of their people."

The Front Office Manual for Hotel and Hospitality undergraduate students. These books aim to provide comprehensive knowledge and practical skills required for managing front office operations in the hotel and hospitality industries. The content will cover essential topics such as customer service, reservations, check-in and check-out procedures, communication skills, and the use of technology in front office management. These books are designed to be an invaluable resource for students pursuing a career in hotel and hospitality management.

Office and Office Building Security, Second Edition, is the first book of its type to address issues of violence in the workplace to breaking and entering. As a working guide for administrators, property managers and security personnel, this book is devoted exclusively to total office security programs, detailing hundreds of professional secrets for the safety of employees and the complex. Office and Office Building Security, Second Edition, provides the background to create a safe and secure workplace, regardless of location, size and number of employees. Provides updated and current information on every office security issue or concern Trains the businessperson to be responsive to 'foreseeability' issues alluded to in the court system Examines issues of violence and crime, as well as the dynamics

High-Rise Security and Fire Life Safety servers as an essential took for building architects, building owners and property managers, security and fire safety directors, security consultants, and contract security firms. * Provides the reader with complete coverage of high-rise security and safety issues * Includes comprehensive sample documentation, diagrams, photographs to aid in developing security and fire life safety programs * Serves as an essential tool for building owners and managers, security and fire safety directors, security consultants and contract security firms.

This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.

Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable. - Practical support for healthcare security professionals, including operationally proven policies, and procedures - Specific assistance in preparing plans and materials tailored to healthcare security programs - Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments - General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment NEW TO THIS EDITION: - Quick-start section for hospital administrators who need an overview of security issues and best practices

A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR

Hospitality Law: Managing Legal Issues in the Hospitality Industry, Fifth Edition takes an applied approach to the study of hospitality law with its touchstone of compliance and prevention. The book is highly pedagogical and includes many interactive exercises and real world cases that help students focus on the practical application of hospitality laws and model their decision process to avoid liability. As a result, this book does look different than others on the market as the legal information contained is carefully selected to specifically correlate with helping students understand how to do the right thing, i.e., it is not a comprehensive book on the laws. Barth immediately helps readers learn about the legalities of situations and work through exercises – both individually and in groups -- to effectively apply them to hospitality management situations. Many instructors teach their course from a very applied perspective, which aligns with Barth’s approach.

"Covers 100% of the 2015 CISSP exam candidate information bulletin (CIB) objectives ... including, assessment tests that check exam readiness, objective amap, real-world scenarios, hands-on exercises, key topi exam essentials, and challenging chapter review questions ... security and risk management, asset security, security engineering, communication and network security, identity and access management, security assessment and testing, security operations, software development security"--Back cover.

Prepare for a successful career in medical assisting! Kinn’s The Administrative Medical Assistant, 8th Edition helps you learn the real-world administrative skills essential to working in the health care office. In-depth coverage ranges from professional behavior and interpersonal skills to billing and coding, electronic health records and management of practice finances. Written by administrative medical assisting expert Alexandra Adams, this classic resource also includes an Evolve companion website with exercises and activities, videos, review questions for the CMA and RMA certification exams, and an interactive portfolio builder. Step-by-step, illustrated procedures make it easier to learn and understand medical assisting skills, and include rationales for each step. Threaded case scenarios let you develop critical thinking skills and apply concepts learned in each chapter to realistic administrative situations. Study Guide includes a variety of exercises to test your knowledge and critical thinking skills, case scenarios from the book, and a Procedure Checklists Manual. Sold separately. Emergency Preparedness and Assisting with Medical Emergencies chapter prepares you to take action during crises and urgent situations. Detailed learning objectives and vocabulary with definitions in each chapter help you study more effectively, with connections icons linking concepts in the text to exercises in the study guide and on the Evolve companion website. Patient education and legal and ethical issues are described in relation to the Medical Assistant's job. A Portfolio Builder on the Evolve website helps you demonstrate proficiency to potential employers. NEW! Charting examples within the procedures are highlighted for easier learning. UPDATED coverage of the Electronic Health Record ensures that you are familiar with the technology you'll use on the job.