This business book is great for leaders, middle managers and entrepreneurs interested in the following categories; Small Business Entrepreneurship Marketing Strategy Branding Customer Experience Make it easy for customers to choose you; whatever your business, product or service. With customers now subconsciously weighing up their massively expanded options in terms of purchase friction (how easy it is to spend) and shopping reward (the extras inherent to the buying experience); your job is to make it easy for them to choose you. When is high friction bad? Friction includes frustrations like putting a coin in a supermarket trolley lock, too many clicks, and hidden frictions from awkward presentation, process and offer. Reward includes quality of business support, amazing retail environments, even emotional issues such as trust and belonging. When is high friction good? What value do different customers place on friction and reward across different buying scenarios? How can I benchmark against competitors? And, where are the big opportunities and where should we focus effort and resource? How do I market improved experiences to win customers? Friction Reward teaches you how to understand, measure and improve every single possible customer interaction by applying techniques outlined in the book to your customer experiences and organisations. Readers will: Create easier, faster and improved customer experiences by reducing friction and increasing reward. Discover how reducing friction attracts new customers, increases spend from existing ones and gives you a competitive advantage. Understand how the world's leading retailers, B2B sellers and public service providers are winning using these insights. Learn how to apply practical tools and technologies to their own customer and user scenarios both online and in the physical world. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Smart Retail reveals what the most successful retailers in the world know and how you can apply their secrets to your own business. Fully revised and updated, this new edition includes the latest success stories, new ideas and strategic and tactical thinking to help grow your sales. Based on one simple question, which Richard Hammond posed to the world’s leading retailers: ‘What makes you so good?’, Smart Retail shows you how to use some of the best winning ideas, strategies and tactical thinking. Discover the secrets of great retailing Boost sales with practical advice from the best retailers in the world Learn how to delight customers and keep them coming back for more Covering everything from creating the ultimate retail experience to understanding your customer and the importance of a motivated team, this is the book that will equip managers, ambitious team-workers, retail entrepreneurs and indeed anybody who sells direct to customers, with practical winning ideas and strategies. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

How a web-scale network of autonomous micromanagers can challenge the AI revolution and combat the high cost of quantitative business optimization. The artificial intelligence (AI) revolution is leaving behind small businesses and organizations that cannot afford in-house teams of data scientists. In Microprediction, Peter Cotton examines the repeated quantitative tasks that drive business optimization from the perspectives of economics, statistics, decision making under uncertainty, and privacy concerns. He asks what things currently described as AI are not “microprediction,” whether microprediction is an individual or collective activity, and how we can produce and distribute high-quality microprediction at low cost. The world is missing a public utility, he concludes, while companies are missing an important strategic approach that would enable them to benefit—and also give back. In an engaging, colloquial style, Cotton argues that market-inspired “superminds” are likely to be very effective compared with other orchestration mechanisms in the domain of microprediction. He presents an ambitious yet practical alternative to the expensive “artisan” data science that currently drains money from firms. Challenging the machine learning revolution and exposing a contradiction at its heart, he offers engineers a new liberty: no longer reliant on quantitative experts, they are free to create intelligent applications using general-purpose application programming interfaces (APIs) and libraries. He describes work underway to encourage this approach, one that he says might someday prove to be as valuable to businesses—and society at large—as the internet.

This business book is great for leaders, middle managers and entrepreneurs interested in the following categories; Small Business Entrepreneurship Marketing Strategy Branding Customer Experience Make it easy for customers to choose you; whatever your business, product or service. With customers now subconsciously weighing up their massively expanded options in terms of purchase friction (how easy it is to spend) and shopping reward (the extras inherent to the buying experience); your job is to make it easy for them to choose you When is high friction bad? Friction includes frustrations like putting a coin in a supermarket trolley lock, too many clicks, and hidden frictions from awkward presentation, process and offer. Reward includes quality of business support, amazing retail environments, even emotional issues such as trust and belonging. When is high friction good? What value do different customers place on friction and reward across different buying scenarios? How can I benchmark against competitors? And, where are the big opportunities and where should we focus effort and resource? How do I market improved experiences to win customers? Friction Reward teaches you how to understand, measure and improve every single possible customer interaction by applying techniques outlined in the book to your customer experiences and organisations. Readers will: Create easier, faster and improved customer experiences by reducing friction and increasing reward. Discover how reducing friction attracts new customers, increases spend from existing ones and gives you a competitive advantage. Understand how the world's leading retailers, B2B sellers and public service providers are winning using these insights. Learn how to apply practical tools and technologies to their own customer and user scenarios both online and in the physical world.

Committee Serial No. 2. Investigates. a. Alleged agreement between Criminal Division of Justice Dept and NYC Police Dept to discourage FBI investigation of civil rights violations by police officers. b. State Dept alleged violation of non-interference provision of United Nations Charter. c. Justice Dept dismissal of bond dealer mail fraud indictments. Includes submitted material relating to case of U.S. v Crummer (p. 860-1224); pt. 2: Continuation of investigation of Justice Dept handling of certain white collar crime proceedings.

The future blurs strategy, business models, technology, work, and leadership — are you ready? Fast Future Blur provides invaluable insights and strategic frameworks to navigate the complexity of our current period of rapid and radical transformation (‘Fast Future’ phase). Focused on the interconnected nature of the evolution underway, the book serves as an eye-opener for business leaders, providing guidance in understanding this dynamic and complex landscape. Fast Future Blur delves into 12 key areas of change, including platform businesses, regenerative innovation, artificial intelligence, the future of healthcare, the future of work, the future of mobility, blockchain, metaverse, virtual & augmented reality, leadership, agility, fintech, and the impact from 6 inter-connections. With compelling, powerful, and timely insights from the Fast Future Executive faculty — a global consortium of experts and industry leaders, many of whom are associated with the World Economic Forum, top business and technology schools and leading global companies — Fast Future Blur is an essential resource to prepare for the complexities of the future.

‘Essential reading for any retail leader’ – Paula Bobbett, Chief Digital Officer, Boots UK The pace of change in retail is accelerating. Will you be a passenger, or the driver? Retail leaders face disruption on every side: rapidly changing consumer habits, a fiercely competitive and dynamic environment, market volatility and more. But transforming in response, while necessary, is easier said than done. Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. Discover the ‘how’ of transformation through a flexible framework that can be applied to any type of retail change, and at all stages of the journey. Overcome the common challenges and avoid the critical mistakes that derail so many transformation initiatives. Featuring road-tested practical tools and techniques, Driving Retail Transformation allows retail leaders to accelerate progress, deliver successful business transformation and build a better future for customers, colleagues and the business. ‘Like condensing a whole degree in strategic change management into one book’- Joe Murray, Former CEO, Internet Fusion Group, Worldstores Oliver Banks is an expert consultant working with senior leaders to transform retail businesses and operations. One of the most influential voices in retail, Oliver is a LinkedIn Top Voice, host of the Retail Transformation Show podcast and keynote speaker, and advises on navigating transformation and the ever-evolving world of retail.

In the realm of civil aviation, the sky is hardly the limit. It’s the starting line. Each day, countless professionals and enthusiasts alike engage with this dynamic sector, propelling humanity literally into new horizons. However, as we soar into these vast expanses, the necessity for a robust understanding and a shared language becomes not just beneficial, but vital. It's here that The Dictionary of Civil Aviation finds its wings, offering a solid ground of knowledge amidst the boundless skies of aviation exploration. With a reservoir of 4,681 meticulously curated entries, this dictionary stands as a testament to the colossal body of knowledge that civil aviation encompasses. It's an endeavor to foster a shared understanding, to bridge the knowledge gaps that might exist between a seasoned aviator and an aviation student, between air traffic controllers and airport managers, or between aviation policymakers and enthusiasts. The Dictionary of Civil Aviation is more than just a glossary; it’s a journey. A journey through the technicalities that ensure safety in the skies, the regulations that govern our airways, the acronyms that punctuate aviation communication, and the innovations that continue to drive this sector forward. Each term encapsulated in this dictionary is a node in the vast network that is civil aviation, offering readers a structured pathway through the complex, yet exhilarating world of flight. The objective is clear: to foster a culture of continuous learning and shared understanding within the civil aviation community. By doing so, we not only enhance the safety and efficiency of civil aviation but also honor the spirit of exploration and innovation that has always been its hallmark. As you flip through the pages of The Dictionary of Civil Aviation, you are not just encountering definitions; you are engaging with the living, evolving entity that is civil aviation. Each term is a window into a broader narrative, a narrative that you, as a reader and as a member of the civil aviation community, contribute to. We invite you to embark on this educational expedition, to delve into the nuances of civil aviation, and to emerge with a richer understanding and appreciation of the sector that makes global connectivity possible. Through this dictionary, may your curiosity take flight, and may your understanding of civil aviation soar to new heights.