Zaleznik takes managers into Freud's world of psychoanalysis and shows managers what they need to know about themselves and their employees to better motivate and lead. He discusses a variety of things relevant to today's top leaders including Freud's origin of psychoanalysis, the unconscious, neuroses, organizations and change.

Zaleznik takes managers into Freud's world of psychoanalysis and shows managers what they need to know about themselves and their employees to better motivate and lead. He discusses a variety of things relevant to today's top leaders including Freud's origin of psychoanalysis, the unconscious, neuroses, organizations and change.

Nineteen experts examine research-based theories and current practices in highly successful enterprises, and explain how you can adopt effective, state-of-the-art methods to integrate your talent management functions. People are the most important asset in any organization, yet managing talent as a cohesive strategy is surprisingly rare. Far too many organizations are stuck in the tradition of letting human resource "silos" separate the components of talent management, rather than encouraging communication, cooperation, and effective integration of these functions. The Executive Guide to Integrated Talent Management paves the way to integrated talent management by assembling the collective experience and insight of 19 experts who examine research-based theories and current practices in highly successful enterprises. These contributors (including Marshall Goldsmith, Peter Cappelli, Leslie Joyce, and Edward E. Lawler, among others) provide practical advice about how you can adopt effective, state-of-the-art methods in your own organization. You'll benefit from the different perspectives of these world-renowned thought leaders and practitioners as they explain how to develop a comprehensive strategy that aligns big-picture organizational goals with the challenges of finding and keeping talent. You'll also learn firsthand about the best practices of corporations like 3M, Agilent, GE, Hertz, Cisco, and others who have pioneered efforts to make their organizations perform better through people.

Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.

In this day and age, terrorist threats and ordinary criminal activity have become a growing concern for those at home as well as individuals traveling abroad. This year alone, hundreds of executives, tourists, and exchange students will be robbed, assaulted, kidnapped, and murdered. Most of these incidents could be prevented by adherence to the basic rules of personal safety. But many people are unaware of these rules or choose to ignore them. This must change. The only way to lessen your chances of becoming a victim is to learn how to make yourself less vulnerable. Written by two seasoned security experts, Executive’s Guide to Personal Security will allow you to make the right decisions in regard to your personal safety, the safety of your employees, and corporate assets. But these lessons are not confined to those in the business world. Anyone who would like to feel more secure–from individuals traveling to foreign countries to those studying abroad–can also benefit from these lessons. Executive’s Guide to Personal Security will teach you how to recognize and prepare for the real threats faced by executives and ordinary individuals in today’s world. It will provide you with the type of knowledge necessary to empower you to face these threats and overcome them. By introducing you to information formerly reserved for security professionals and government employees, it will teach you about situational awareness, risk analysis, and countersurveillance. You will also learn how to travel safely by selecting the right airline, the right hotels, and the appropriate rental cars for your security needs. If you plan to reside abroad, this comprehensive guide will show how to select a safe neighborhood and how to secure your home against intruders. If you are an executive responsible for the safety of your employees and corporate assets, you will learn how to secure your facility and information, how to formulate emergency protocols, and how to handle a crisis. In short, Executive’s Guide to Personal Security will arm you with the necessary knowledge to take actions that will enhance the physical safety and security of your property, your family, and yourself. As a company or an individual, you cannot control the desire and the ability of criminals and terrorists. However, you have full control over effectively lowering your risk of being attacked by increasing security measures–physical, technical, and procedural. The less vulnerable we are, the less attractive we are to any criminal or terrorist planning an attack. Let Executive’s Guide to Personal Security show you how to ensure safety both at home and abroad.

This text presents tailored e-commerce strategies for such industries as consumer products, entertainment, media communications, financial services, the public sector, petroleum, and utilities.

As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

The Wall Street Journal bestseller! Learn to unlock the potential of your employees and colleagues with this definitive resource for people management People Strategy: How to Invest in People and Make Culture Your Competitive Advantage provides readers with a powerful framework in which to develop high-performing teams, increase employee motivation, and use data to build an inviting and effective company culture. Author Jack Altman, cofounder and CEO of Lattice, an award-winning HR and performance management platform, shows you how to: Establish the values that will form the bedrock of your organization Develop feedback processes that help employees feel heard, supported, and equipped to succeed Monitor the breadth and depth of employee engagement in your company Use the data and insights created by your People Strategy to drive business results Perfect for executives, managers, and human resource professionals, People Strategy also belongs on the bookshelves of anyone with even an interest in how to develop, nurture, and unlock the potential of their employees and colleagues.