Donald L. Kirkpatrick presents a system for evaluating the effectiveness of a training program. The system assesses four types of information: the reactions of the participants, the learning they achieved, changes in their behavior, and the final business results (such as increased production, improved quality, decreased costs, or higher profits). This solid, organized approach to evaluation includes guidelines, sample questionnaires, charts and formulas, as well as case studies of companies using this approach. However, because it is fairly dry and technical, this book primarily will interest those who run or rely upon training programs. The summaries of the first chapters - covering the evaluation system - can provide managers and executives with a general idea of this approach and the research involved. But getabstract particularly recommends this book to those leading training programs, because they can use its specific material as a reference when undertaking evaluations.

An updated edition of the bestselling classic Donald Kirkpatrick is a true legend in the training field: he is a past president of ASTD, a member of Training magazine's "HRD Hall of Fame," and the recipient of the 2003 "Lifetime Achievement Award in Workplace Learning and Performance" from ASTD In 1959 Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's Four Level Model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action. Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: Evaluating Reaction, Evaluating Learning, Evaluating Behavior, and Evaluating Results. Evaluating Training Programs is a how-to book, designed for practitiners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation. In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and "Managing Change Effectively." He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels--Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance.

Donald L. Kirkpatrick presents a system for evaluating the effectiveness of a training program. The system assesses four types of information: the reactions of the participants, the learning they achieved, changes in their behavior, and the final business results (such as increased production, improved quality, decreased costs, or higher profits). This solid, organized approach to evaluation includes guidelines, sample questionnaires, charts and formulas, as well as case studies of companies using this approach. However, because it is fairly dry and technical, this book primarily will interest those who run or rely upon training programs. The summaries of the first chapters - covering the evaluation system - can provide managers and executives with a general idea of this approach and the research involved. But getabstract particularly recommends this book to those leading training programs, because they can use its specific material as a reference when undertaking evaluations.