A former member of Great Britain’s diplomatic corps, the celebrated author of the Alexandria Quartet offers eleven sketches of life in service of the crown. After decades spent representing Britain around the globe, Antrobus has earned a shirtful of medals and the right to pass afternoons in his London club, musing over old times. His memory is long, and every old embarrassment still rankles—no matter how ridiculous. The incident with the Yugoslav ghost train, for instance, still causes him to clench his fists in fear. When he speaks of Sir Claud Polk-Mowbray, he takes pains to lower his voice—lest an American hear. And his stomach has never recovered from the incident involving the fried flag. Based on Lawrence Durrell’s own experience in the diplomatic corps, Antrobus’s cutting observation is drawn from the strange and humorous truth. Few are those with a better sense of place than Durrell, and even fewer with wit to match.

Esprit de corps has played a significant role in the cultural and political history of the last 300 years. Through several historical case studies, Luis de Miranda shows how this phrase acts as a combat concept with a clear societal impact. He also reveals how interconnected, yet distinct, French, English and American modern intellectual and political thought is. In the end, this is a cautionary analysis of past and current ideologies of ultra-unified human ensembles, a recurrent historical and theoretical fabulation the author calls 'ensemblance'.

This illustrated study traces the radical changes in modern art in the years prior to World War I to the 1925 Paris Exposition des Arts Decoratifs

During the Civil War, the regiment was the fundamental component of armies both North and South, its reliability and effectiveness crucial to military success. Soldiers' devotion to their regiment -- their esprit de corps -- encouraged unit cohesion and motivated the individual soldier to march into battle and endure the hardships of military life. In Brothers One and All, Mark H. Dunkelman identifies the characteristics of Civil War esprit de corps and charts its development from recruitment and combat to the end of the war and beyond through the experiences of a single regiment, the 154th New York Volunteer Infantry. Dunkelman offers a unique psychological portrait of a front-line unit that fought with distinction at Chancellorsville, Gettysburg, Lookout Valley, Rocky Face Ridge, and other engagements. He traces the evolution of natural camaraderie among friends and neighbors into a more profound sense of pride, enthusiasm, and loyalty forged as much in the shared unpleasantness of day-to-day army life as in the terrifying ordeal of battle.

The military must evaluate large numbers of people, screen out the unfit, select individuals with needed abilities, and place people in the jobs most appropriate both to their skills and to military needs. Military personnel, of all sorts, must be trained and prepared for warfare. Individuals have to be led and motivated and units must maintain high morale and cohesion in order to achieve their missions. Furthermore, military missions are frequently carried out under most stressful conditions and usually require strenuous adjustment between human capabilities and weapon-systems' peculiarities. These characteristics of military organization all have their psychological aspects. This comprehensive handbook will be an essential tool for military psychologists, trainers and leaders dealing with these aspects. It will also be of interest to both practitioners and researchers working in the field of occupational and industrial psychology, and for those working in personnel management.

In the fight against organizational malpractice and organized crime, both international guidelines and national regulations have become stricter. Nevertheless, the results seem not to reach the expected change. Corruption scandals involving large companies, political parties, sports organizations, hospitals, etc. have not come to an end. In order to explain the collective illegality within and through organizations of different sectors and embedded in different cultures, this conference proceedings gathers articles about corporate and organized crime by international renowned scientists and experts. The focus is on similarities and differences in current corruption cases and other forms of crime as well as questions about conventional and alternative prevention measures.

Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.

In this riveting insider's chronicle, legendary Marine General "Brute" Krulak submits an unprecedented examination of U.S. Marines—their fights on the battlefield and off, their extraordinary esprit de corps. Deftly blending history with autobiography, action with analysis, and separating fact from fable, General Krulak touches the very essence of the Corps: what it means to be a Marine and the reason behind its consistently outstanding performance and reputation. Krulak also addresses the most basic but challenging question of all about the Corps: how does it manage to survive—even to flourish—despite overwhelming political odds and, as the general writes, ""an extraordinary propensity for shooting itself in the foot?"" To answer this question Krulak examines the foundation on which the Corps is built, a system of intense loyalty to God, to country, and to other Marines. He also takes a close look at Marines in war, offering challenging accounts of their experiences in World War II, Korea, and Vietnam. In addition, he describes the Corps's relationship to other services, especially during the unification battles following World War II, and offers new insights into the decision-making process in times of crisis. First published in hardcover in 1984, this book has remained popular ever since with Marines of every rank.