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An update to the first and most respected book for new and experienced nurses challenged to provide high-quality care in a hostile and unsupportive environment. Find out why this book is a best seller and how it's helped thousands of nurses navigate a changing healthcare system According to the Health and Human Services Nursing Study (2010), 47.8% of former nurses cited reasons related to horizontal hostility as their reason for leaving the profession. Revised to reflect current research on horizontal hostility in the nursing field (also known as lateral violence), Ending Nurse-to- Nurse Hostility, Second Edition, provides staff nurses and their managers with techniques to create a workplace that promotes team relationships and career development while preventing burnout. Ending Nurse-to-Nurse Hostility provides staff nurses and their managers with the knowledge they need to: Identify verbal abuse, bullying, and other detrimental behaviors Develop responses to defuse or head off such behaviors Create positive alternatives to hostility These skills support the success of the individual nurse, the unit, and patient care quality at a time when healthcare systems are publicly ranked on patient experience and outcomes.

This book addresses the real needs of nurses in the rapidly changing post--Affordable Care Act healthcare world, providing empirical research and tested techniques for creating a workplace that promotes team relationships and career development while preventing burnout.

As a new nurse, you have to build your communication skills in order to provide the best care and excel in your profession. This resourceful guide offers easy-to-use techniques that will change the way you interact with your colleagues to establish positive, healthy work relationships. Improved communication will enhance life for your peers, patients, and you!

If you're a nurse, or want to become one, you already know how incredibly fulfilling the profession can be. With skill and compassion, nurses save lives. There's nothing more gratifying than helping someone who trusts and depends on you to make it through a difficult time. Nursing can also be stressful - but that stress can be ameliorated by working in a great team, or exacerbated by passive-aggressiveness communication or hurt feelings. Keeping our patients safe and providing the most optimal outcomes depends entirely on our relationships with each other. Nurses who learn this material will be as confident in their communication skills as they are in their clinical skills per the AACN standards. The world needs nurse leaders who are bold, valiant, audacious and courageous. In "The Dauntless Nurse: Communication Confidence Builder" you'll learn to pro-actively address and eliminate the trivial and unnecessary frustrations that distract and undermine your confidence. You'll learn how to professionally respond to a multitude of human gestures: how to join a new group, communicate professionally, and become a master in constructively handling conflict and confrontation. Filled with tools and tips on how to communicate assertively and understand workplace culture, this book gives nurses the knowledge and skills needed to confidently address experiences and behaviors that leave them feeling undermined or uncertain. Understanding why these behaviors occur diminishes their effect. Knowing how to respond hard-wires your muscle memory. And reading scenarios of how other nurses have effectively handled similar situations builds the confidence that is characteristic of a Dauntless Nurse - you!

This work depicts the evolution of the wounded healer phenomenon and its impace on the practice of nursing. It explores how healing has been defined in the past, and emphasizes the changing focus necessary to meet the relevant health care needs of an increasingly wounded society in the 21st century.

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Outside of nursing, most people believe bullies are native only to playgrounds and high school locker rooms. Unfortunately, bullies also frequent hospital units, ambulatory care centers, clinics, and even emergency departments. Their targets? Their own colleagues and peers. Most practitioners know that the old adage “nurses eat their young” is alive and well in the 21st century. This conflict saps energy, destroys teamwork, and hinders motivation. Worst of all, it can decrease the quality of patient care. This fully updated new edition, What to Do When Nurses Hurt Nurses, tackles topics ranging from social media and crucial communications to resiliency and stress management. It provides tools to help nurses create safer, more respectful workplaces and combat the ongoing cycle of bullying. Cheryl Dellasega, author of the groundbreaking Surviving Ophelia, explores relational aggression and the nature of nurseon- nurse violence while establishing an action plan for the future.

Pamphlet is a succinct statement of the ethical obligations and duties of individuals who enter the nursing profession, the profession's nonnegotiable ethical standard, and an expression of nursing's own understanding of its commitment to society. Provides a framework for nurses to use in ethical analysis and decision-making.

Using construction as their metaphor, authors Joe Tye and Bob Dent make a compelling case that a healthcare organization’s invisible architecture—a foundation of core values, a superstructure of organizational culture, and the interior finish of workplace attitude—is no less important than its visible architecture. Further, they assert that culture will not change unless people change, and people will not change unless they are inspired to do so and given the right tools. The fully updated second edition of Building a Culture of Ownership in Healthcare takes readers on a journey from accountability to ownership—providing a proven model, strategies, and practical solutions to help improve organizational culture in the healthcare setting. Learn how investing in your organization and your people can enable a significant, successful change in productivity; employee engagement; nurse satisfaction, recruitment, and retention; quality of care; patient satisfaction; and financial outcomes.