Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

This book provides vivid examples of how sociologists are using sociological tools to make a positive impact on our society. In each chapter, four or five public sociologists will describe, in vivid detail, how they have used sociology to understand and influence the world around them. The chapters will cover the key topics in sociology courses and the pieces will bring the subject matter of sociology to life for students, giving them clear examples of the power and usefulness of sociology as they learn the course content. The discussion questions and suggested additional readings and resources at the end of every chapter will provide students the opportunity to delve further into the topics covered and help create full and nuanced discussions, grounded in the "real world" work of public sociologists.

The Coping with Difficult People Workbook contains assessments and guided self-exploration activities that can be used by practitioners with a variety of populations to help participants cope more effectively with the difficult people in their lives. Difficult people are everywhere. Difficult people are those who frustrate us to no end. (In fact, others may view each of us as a difficult person.) We encounter difficult people at home, in the workplace, school, grocery market, anywhere. Often how much they affect us depends on our self-esteem, ability to recognize hot buttons and effectiveness of communication skills. Because participants will encounter difficult people in all aspects of their lives, it is important for them to learn a way of dealing with them. In this book, we teach a specific model that participants can use to build positive relationships with difficult people.

Jax Cooper lives a comfortable life, maybe too comfortable. Born into a powerful family. Jax is the son of the largest mogul in the world. As a journalist for The Globe, he takes on a unique, self-assigned piece: to investigate his father's empire, The Human Zoo. Disguised as one of the animals and stripped of his identity, wealth, and eugenic luxuries, Jax is challenged by what it means to be human when he meets Priya.Born into the zoo's captivity, Priya has only known two things; she does not belong here, and she will do anything to escape, but freedom always seemed impossible until an unusual new animal, Jax, arrives.A gripping investigation turned life changing, Jax is forced to make a decision. Will he risk dismantling society by exposing who-or what-being an animal means...or succumb to his only living protection, his family's empire?

Are you tired of dealing with difficult people? Do you feel like they leech your energy every time you come in contact with them? Difficult people can be insanely hard to deal with, and if you have to deal with them regularly, it may really be quite trying on your mental health and your overall sense of wellbeing. The main problem is that you can't avoid them - the world is full of them. That's why you need to learn how to deal with them in the most painless way possible. Also, you need to ensure that you are taking care of yourself and putting yourself first and foremost for your wellbeing. With How to Deal With Difficult People in your hands, you will learn all of the above and much more! You will learn how to protect yourself and your mental state when it comes to dealing with difficult people, no matter who they are or how often you are forced to come in contact with them. But that's not all. You will also learn how to bring out their best as well, and by doing that, you will make the world a little bit better.

Dealing With Difficult People At Work Or Home Doesn't Have To Be Hard! Don't Allow This To Go On Any Longer, Take Action, And Empower Yourself! Today only, get this Amazing Amazon book for this incredibly discounted price! This "Difficult People" book contains proven steps and strategies on how to help you understand how you can easily and effectively handle difficult people in your life. Whether the person you are dealing with is at work, or at home, you can use these techniques and strategies to empower yourself and defuse the conflicts fast! There are different kinds of difficult people. You meet them everywhere. Questions lie regarding these people: are you going to become one of them, or are you going to be one of the people who'll know how to deal with them? Be one of the latter. It's good for your health. Why are there difficult people? Why can't they just be pleasant? Why can't they be those who love butterflies and rainbows? Why can't they be happy people? Various factors indicate why they've become difficult and upsetting. As much as you want to just slam them and smash their heads (Kids, don't try this at home - this is stuff strictly done by professionals), what you have to do instead is to bear with their attitudes. But it is to be kind. This book explains the reasons behind the attitude of some people, as well as steps and ways on how to deal with them. You'll also understand how to stop becoming infected by their negativity. Here Is A Preview Of What You'll Learn... What Makes Difficult People Act The Way They Do? Is The Behavior From The Person At Work Or Home Abusive Behavior? Difficult People At Work And 5 Easy Steps To Dealing With Them And Empowering Yourself Tips To Handle Passive Aggressive People How To Stop Relationship Abuse At Home Understand How To Deal With Someone Who Acts Out In Rage Handling Negative People And How To Enhance Your Own Positive Thoughts While Minimizing The Negativity How To Defuse Any Relationship Conflict Within Minutes How To Be Confident, Overcome Fear, And Relieve Stress So You Can Stand Up To Difficult People Proven Strategies To Gain Control Over Your Emotional State And Be Happy No Matter What Others Say Or Do Much, Much More! Get Your Copy Today!

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

Bloch provides practical advice for interacting with toxic personalities. Whether it's in the workplace, at home, or during everyday interactions, you'll find the strategies and tools you need to spot the ten most common personality types, and learn what to do-- or how to avoid these types of people altogether.