Accounts of military life of troops with General George Custer during his successful search for gold on Sioux lands in the Black Hills in Dakota territory.

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.

General George Armstrong Custer's journey to the Black Hills in 1874 was better documented than any other military expedition of the Old West. Photographer W.H. Illingworth recorded superb views of the landscape and several camps, and at least fifteen men wrote diaries, reports or newspaper dispatches brimming with detail.This book blends the 1874 photos with modern photos taken at the same places, along with selections from the written accounts, to paint a unique portrait of everyday life along the trail."Exploring With Custer" also includes a point-by-point guide to the Expedition's route within the Black Hills. The maps, directions and GPS readings lead you to the campsites and down the trail, with stops for many of the photo sites and even for ruts left by Custer's wagons.The choice is yours--use the photographs and accounts to relive the Black Hills Expedition from the comfort of home, or take this book into the field and listen to the stories of Custer and his men as you walk the very ground they first walked in 1874.Great reading for anyone interested in the military exploration, early photography, or the history of the American West.

Winner of the 2016 Pulitzer Prize for History In this magisterial biography, T. J. Stiles paints a portrait of Custer both deeply personal and sweeping in scope, proving how much of Custer’s legacy has been ignored. He demolishes Custer’s historical caricature, revealing a capable yet insecure man, intelligent yet bigoted, passionate yet self-destructive, a romantic individualist at odds with the institution of the military (court-martialed twice in six years) and the new corporate economy, a wartime emancipator who rejected racial equality. Stiles argues that, although Custer was justly noted for his exploits on the western frontier, he also played a central role as both a wide-ranging participant and polarizing public figure in his extraordinary, transformational time—a time of civil war, emancipation, brutality toward Native Americans, and, finally, the Industrial Revolution—even as he became one of its casualties. Intimate, dramatic, and provocative, this biography captures the larger story of the changing nation. It casts surprising new light on one of the best-known figures of American history, a subject of seemingly endless fascination.

Provides advice on regaining lost customers through collecting and using information, and on retaining the loyalty of present customers through meeting their requirements

From the Publishers Weekly review: "Two experts from Yale tackle the business wake-up-call du jour-environmental responsibility-from every angle in this thorough, earnest guidebook: pragmatically, passionately, financially and historically. Though "no company the authors know of is on a truly long-term sustainable course," Esty and Winston label the forward-thinking, green-friendly (or at least green-acquainted) companies WaveMakers and set out to assess honestly their path toward environmental responsibility, and its impact on a company's bottom line, customers, suppliers and reputation. Following the evolution of business attitudes toward environmental concerns, Esty and Winston offer a series of fascinating plays by corporations such as Wal-Mart, GE and Chiquita (Banana), the bad guys who made good, and the good guys-watchdogs and industry associations, mostly-working behind the scenes. A vast number of topics huddle beneath the umbrella of threats to the earth, and many get a thorough analysis here: from global warming to electronic waste "take-back" legislation to subsidizing sustainable seafood. For the responsible business leader, this volume provides plenty of (organic) food for thought. "

The Little Book of Gold is dedicated to helping small (and very small) non-profits unlock their fundraising potential. Avoid common pitfalls and get tips on proven methods that work. This short guide helps new Executive Directors, active board chairs, and other key staff in charge of fundraising to learn the basics of professional and sustainable fundraising. Geared specifically for non-profits with small and very small budgets (a few hundred thousand dollars a year down to the smallest budgets). Revised and expanded. "It was a perfect primer for me as I prepare for a new role in my agency." -- Anne Maack, Child Start, Wichita, Kansas "A valuable contribution to our colleagues in the nonprofit world--especially those of us in smaller organizations that do not have dedicated fund development staff."-- Jose Martinez, Executive Director, Food Bank of Yolo County, Yolo County, California