There is a rapidly-growing commercial awareness of the need for evaluation in CSCW as major producers push to get cooperative technology taken up in commercial organisations. CSCW Requirements and Evaluation looks at ways of evaluating how well computer systems meet the requirements of organisations and their workforces, and establishing how effective, efficient and satisfactory they are for the actual users. It provides an integrated framework for assessment which reflects both practical and academic perspectives. Descriptions of various methods are given, along with examples of their commercial application and specific case studies. Containing contributions from leading authorities in the field, this book will be welcomed by scientists and practitioners involved in organisational research, CSCW, information and business systems, and HCI.

Welcome to the 8th International Workshop on Groupware (CRIWG 2002)! The previous workshops took place in Lisbon, Portugal (1995), Puerto Varas, Chile (1996), El Escorial, Spain (1997), Búzios, Brazil (1998), Cancun, Mexico (1999), Madeira, Portugal (2000), and Darmstadt, Germany (2001). CRIWG workshops follow a simple recipe for success: good papers, a small number of participants, extensive time for lively and constructive discussions, and a high level of cooperation both within and between paper sessions. CRIWG 2002 continued this tradition. CRIWG 2002 attracted 36 submissions from 13 countries, nine of them outside Ibero-America. Each of the 36 articles submitted was reviewed by at least three members of an internationally renowned Program Committee. This year we used a double-blind reviewing process, i. e. , the reviewers did not know who the authors of the papers were. In addition, the reviewers were chosen based on their expertise and we also ensured that they came from countries and institutions not related to those of the paper’s authors. This reviewer assignment worked remarkably well, as indicated by the high average confidence value the reviewers gave their own reviews. This means that papers were usually reviewed by experts in the paper’s topic. As a consequence, reviews were usually quite extensive and contained many suggestions for - provements. I would like to thank all the members of the Program Committee for their hard work, which I am sure contributed to improving the quality of the final articles.

This is the second volume in the HCI International Conference Proceedings 2003. See following arrangement for details.

The broad and developing scope of ergonomics - the application of scientific knowledge to improve people's interaction with products, systems and environments - has been illustrated over the past 15 years by the books which make up the Contemporary Ergonomics series. Presenting the proceedings of the Ergonomics Society's annual conference, the series embraces the wide range of topics covered by ergonomics. Individual papers provide insight into current practice, present new research findings and form an invaluable reference source. The volumes provide a fast track for the publication of suitable papers from international contributors. These are chosen on the basis of abstracts submitted to a selection panel in the autumn prior to the Ergonomics Society's annual conference held in the spring.

Enterprises all over the world are experiencing a rapid development of networked computing for applications that are required for the daily survival of an organization. Client-server computing offers great potential for cost-effective networked computing. However, many organizations have now learned that the cost of maintenance and support of these networked distributed systems far exceeds the cost of buying them. Computer Supported Creative Work (CSCW) is the new evolving area that promotes the understanding of business processes and relevant communication technologies. Cooperative Management of Enterprise Networks uses CSCW as the medium for conveying ideas on the integration of business processes with network and systems management. This book will be useful for systems management professionals wishing to know about business process integration; business managers wishing to integrate their tasks with network/systems management; software system developers wishing to adopt participatory design practices; and students and researchers.

A collection of essays on the interrelationship of social science and software practice. Software practice--which includes software development, design, and use--needs to go beyond the traditional engineering framework. Drawing on a variety of social theory approaches, this book focuses on interdisciplinary cooperation in software practice. The topics discussed include the facilitation of collaborative software development, communication between developers and users, and the embedding of software systems in organizations.

Effective collaboration technologies and tools are critical to the development of contemporary business landscapes, especially as more businesses offer fully remote or hybrid work options. Effective communication is key to increasing work productivity and absolutely essential for project managers and teams working to achieve their end goals. Individuals and businesses can benefit from research on the design, execution, and assessment of collaboration applications as they strive for effective tools to increase virtual forms of communication. It is essential that businesses remain up to date with and incorporate these emerging virtual technologies and e-collaboration into their practices. Virtual Technologies and E-Collaboration for the Future of Global Business examines the most recent findings in knowledge-intensive, collaborative environments with a focus on methodologies and strategies for increasing online collaboration. It discusses the emerging technologies and tools for collaboration in virtual environments and includes findings in automation, computing, and intelligent information systems, as well as state-of-the-art solutions covering various issues and challenges. Covering topics such as capacity building, groupware systems, and knowledge management, this premier reference source is an essential resource for business leaders and managers, entrepreneurs, board directors, faculty and students of higher education, technology directors and managers, IT professionals, researchers, and academicians.

INTERACT 2009 was the 12th of a series of INTERACT international c- ferences supported by the IFIP Technical Committee 13 on Human–Computer Interaction. This year,INTERACT washeld in Uppsala (Sweden), organizedby the Swedish Interdisciplinary Interest Group for Human–Computer Interaction (STIMDI) in cooperation with the Department of Information Technology at Uppsala University. Like its predecessors, INTERACT 2009 highlighted, both to the academic and to the industrial world, the importance of the human–computer interaction (HCI) area and its most recent breakthroughs on current applications. Both - perienced HCI researchers and professionals, as well as newcomers to the HCI ?eld, interested in designing or evaluating interactive software, developing new interaction technologies, or investigating overarching theories of HCI, found in INTERACT 2009 a great forum for communication with people of similar int- ests, to encourage collaboration and to learn. INTERACT 2009 had Research and Practice as its special theme. The r- son we selected this theme is that the research within the ?eld has drifted away from the practicalapplicability of its results and that the HCI practice has come to disregard the knowledge and development within the academic community.