Once an organisation adopts cloud computing, it quickly becomes apparent that the traditional approaches to IT Service Management processes will need to undergo drastic changes to integrate and run Bi-Modal IT Service Operations. This book is an alleyway to managing enterprise could services with a framework that consists of progressive Service Management practices to ensure practical, strategic, and modular methodology for the positive transformation of ITSM for cloud delivery models is followed. It illustrates how to optimise your current IT Service Management processes using modern service management frameworks, including ITIL 4, and IT4IT – from conceptual service blueprint to the most efficient service operations. It gives facile explanations of the cloud service management reference architecture, IT value streams and service models. It has very easy-to-understand process workflows with grand synthesis with enterprise service management and cloud operations management using Agile, DevOps, and Robotic Process Automation, with a value-based approach. Comprehensive features include - Cloud Service Management Framework. - Transformation and Transition Planning actions for ITSM processes. - Value stream workflows with detailed explanations for the incident, problem, change management and other processes. - Detail KPIs for performance monitoring and continuous improvements. - A full setup manual of smart cloud governance for a better decision-making process. - Complete guide on setting up your Cloud Centre Of Excellence with defined roles and responsibilities. - And many more have yet to see cloud capability-related facets to make your cloud service management successful and measurable.

Once an organisation adopts cloud computing, it quickly becomes apparent that the traditional approaches to IT Service Management processes will need to undergo drastic changes to integrate and run Bi-Modal IT Service Operations. This book is an alleyway to managing enterprise could services with a framework that consists of progressive Service Management practices to ensure practical, strategic, and modular methodology for the positive transformation of ITSM for cloud delivery models is followed. It illustrates how to optimise your current IT Service Management processes using modern service management frameworks, including ITIL 4, and IT4IT - from conceptual service blueprint to the most efficient service operations. It gives facile explanations of the cloud service management reference architecture, IT value streams and service models. It has very easy-to-understand process workflows with grand synthesis with enterprise service management and cloud operations management using Agile, DevOps, and Robotic Process Automation, with a value-based approach. Comprehensive features include: - Cloud Service Management Framework. - Transformation and Transition Planning actions for ITSM processes. - Value stream workflows with detailed explanations for the incident, problem, change management and other processes. - Detail KPIs for performance monitoring and continuous improvements. - A full setup manual of smart cloud governance for a better decision-making process. - Complete guide on setting up your Cloud Centre Of Excellence with defined roles and responsibilities. - And many more never seen cloud capability-related facets to make your cloud service management successful and measurable.

Cloud computing is at the vanguard of the Metaverse-driven digital transformation. As a result, the cloud is ubiquitous; emerging as a mandate for organizations spanning size, sectors, and geographies. Cloud Governance: Basics and Practice brings to life the diverse range of opportunities and risks associated with governing the adoption and enterprise-wide use of the cloud. Corporate governance is uniquely disrupted by the cloud; exacerbating existing risks, and creating new and unexpected operational, cybersecurity, and regulatory risks. The cloud further extends the enterprise’s reliance on cloud service providers (CSPs), fueling an urgent need for agile and resilient business and IT strategies, governance, enterprise risk management (ERM), and new skills. This book discusses how the cloud is uniquely stressing corporate governance. Cloud Governance is a user-friendly practical reference guide with chapter-based self-assessment questions. The chapters in this book are interconnected and centered in a cloud governance ecosystem. This book will guide teachers, students and professionals as well as operational and risk managers, auditors, consultants and boards of directors. Events around the book Link to a De Gruyter online event where authors Steven Mezzio & Meredith Stein discuss the interplay of cloud computing and corporate governance functions with Jacqueline de Rojas, president of techUK and chair of the board of Digital Leaders. The event will be moderated by Richard Freeman, founder and CEO of always possible: https://youtu.be/orPwKKcPVsY

As your company moves data to the cloud, you need to consider a comprehensive approach to data governance, along with well-defined and agreed-upon policies to ensure you meet compliance. Data governance incorporates the ways that people, processes, and technology work together to support business efficiency. With this practical guide, chief information, data, and security officers will learn how to effectively implement and scale data governance throughout their organizations. You'll explore how to create a strategy and tooling to support the democratization of data and governance principles. Through good data governance, you can inspire customer trust, enable your organization to extract more value from data, and generate more-competitive offerings and improvements in customer experience. This book shows you how. Enable auditable legal and regulatory compliance with defined and agreed-upon data policies Employ better risk management Establish control and maintain visibility into your company's data assets, providing a competitive advantage Drive top-line revenue and cost savings when developing new products and services Implement your organization's people, processes, and tools to operationalize data trustworthiness.

A comprehensive guide to architecting, managing, implementing, and controlling multi-cloud environments Key Features Deliver robust multi-cloud environments and improve your business productivity Stay in control of the cost, governance, development, security, and continuous improvement of your multi-cloud solution Integrate different solutions, principles, and practices into one multi-cloud foundation Book DescriptionMulti-cloud has emerged as one of the top cloud computing trends, with businesses wanting to reduce their reliance on only one vendor. But when organizations shift to multiple cloud services without a clear strategy, they may face certain difficulties, in terms of how to stay in control, how to keep all the different components secure, and how to execute the cross-cloud development of applications. This book combines best practices from different cloud adoption frameworks to help you find solutions to these problems. With step-by-step explanations of essential concepts and practical examples, you’ll begin by planning the foundation, creating the architecture, designing the governance model, and implementing tools, processes, and technologies to manage multi-cloud environments. You’ll then discover how to design workload environments using different cloud propositions, understand how to optimize the use of these cloud technologies, and automate and monitor the environments. As you advance, you’ll delve into multi-cloud governance, defining clear demarcation models and management processes. Finally, you’ll learn about managing identities in multi-cloud: who’s doing what, why, when, and where. By the end of this book, you’ll be able to create, implement, and manage multi-cloud architectures with confidenceWhat you will learn Get to grips with the core functions of multiple cloud platforms Deploy, automate, and secure different cloud solutions Design network strategy and get to grips with identity and access management for multi-cloud Design a landing zone spanning multiple cloud platforms Use automation, monitoring, and management tools for multi-cloud Understand multi-cloud management with the principles of BaseOps, FinOps, SecOps, and DevOps Define multi-cloud security policies and use cloud security tools Test, integrate, deploy, and release using multi-cloud CI/CD pipelines Who this book is for This book is for architects and lead engineers involved in architecting multi-cloud environments, with a focus on getting governance right to stay in control of developments in multi-cloud. Basic knowledge of different cloud platforms (Azure, AWS, GCP, VMWare, and OpenStack) and understanding of IT governance is necessary.

Smaller companies are abundant in the business realm and outnumber large companies by a wide margin. To maintain a competitive edge against other businesses, companies must ensure the most effective strategies and procedures are in place. This is particularly critical in smaller business environments that have fewer resources. Start-Ups and SMEs: Concepts, Methodologies, Tools, and Applications is a vital reference source that examines the strategies and concepts that will assist small and medium-sized enterprises to achieve competitiveness. It also explores the latest advances and developments for creating a system of shared values and beliefs in small business environments. Highlighting a range of topics such as entrepreneurship, innovative behavior, and organizational sustainability, this multi-volume book is ideally designed for entrepreneurs, business managers, executives, managing directors, academicians, business professionals, researchers, and graduate-level students.

The Open Group IT4IT(TM) Reference Architecture, Version 2.1, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: - Strategy to Portfolio - Request to Fulfill - Requirement to Deploy - Detect to Correct. Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: - Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context). - Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering)..- Embraces and complements existing process frameworks and methodologies (e.g., ITIL(R), CoBIT(R), SAFe, and TOGAF(R)) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain. The audience for this standard is: - IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective - IT Professionals / Practitioners who are focused on instrumenting the IT management landscape - IT Leaders who are concerned about their operating model - Enterprise Architects who are responsible for IT business transformation

This book acts as a primer and strategic guide to identify Cloud Computing best practices and associated risks, and reduce the latter to acceptable levels. From software as a service (SaaP) to replacing the entire IT infrastructure, the author serves as an educator, guide and strategist, from runway to getting the organization above the clouds.

This book will show you the state-of-the-art IT governance model that was developed by the largest consulting firm in the world! This pocket guide provides you with an insider's detailed description of Accenture's IT governance policy and details its governance structure. It will show how effective IT governance links IT strategy and IT decisions to Accenture's business strategy and business priorities. Following the best practices approach set out in this pocket guide will serve as an excellent starting point for any organisation with ambitions to achieve high performance. Benefits to business include: Boost productivity How hard do you work in other areas of your business to cut costs and improve efficiency? In testing economic times, is the absence of a clear strategy for your business's IT governance still a realistic option? Learning from Accenture's proven approach will enable you to increase your organisation's competitiveness over the longer term. Coordinate your operations To ensure effective decision-making and align your IT function with your broader business goals, you need to make the structure of your IT governance fit your overall corporate governance structure. That way, you can make your IT work for your business. Manage change effectively IT is crucial for realising the changes you want your business to make. For this reason, you cannot afford to have these changes treated merely as IT projects that have been foisted on the company by the IT department. By bringing top management on board, and giving business leaders a formal role in the IT governance of your organisation, you will make the success of any project with an IT component much more likely. Keep a grip on budgets The costs of IT projects are notoriously prone to overrun, while some IT development programmes have promised more than they ever delivered. The Accenture way of doing business is different. Following the Accenture approach means ensuring that your IT investment is backed by a solid business case, and measuring the return on investment following project completion. High performance Chief executives now put high performance IT among their top strategic objectives. So, if you are looking to improve IT governance in your own organisation, finding out what Robert E. Kress has to say is as good a starting point as any. This book will show you his company's best practice approach to the subject. Whatever business you are in, there is nearly always a clear link b...

"This practical guidance was created for enterprises using or considering using cloud computing. It provides a governance and control framework based on COBIT 5 and an audit program using COBIT 5 for Assurance. This information can assist enterprises in assessing the potential value of cloud investments to determine whether the risk is within the acceptable level. In addition, it provides a list of publications and resources that can help determine if cloud computing is the appropriate solution for the data and processes being considered."--