Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty w.

The latest and greatest insights on happiness from around the world The Little Book of Being Brilliant is a ‘greatest hits’ compilation of the best and the latest information from the science of positive psychology. Top-selling author Andy Cope exercises his PhD in happiness, along with his decades of experience bringing ‘The Art of Being Brilliant’ to rapt audiences around the world, to distill the tips, techniques, facts and ideas you need to know to achieve sustainable wellbeing and happiness in your own life. Andy’s keen for you to know that he wants you to enjoy the experience, hence his ‘laugh ‘n’ learn’ approach. Inside, you’ll find guidance for taking action in the form of activities and challenges that will help you implement the latest empirical evidence on happiness. You’ll learn why most people are miles away from feeling as great as they could, and what to do about it. Whether you’re motivated to improve your daily life or looking for the insights that will super-charge your career, or in search of inspiration for your students or your team, this little book will set you in motion toward living brilliantly. Develop resilience and embrace positivity by setting goals and taking charge of your life Learn, once and for all, what science says about the connection between money and happiness Overcome road rage and other forms of negativity that are dragging you down in the day-to-day Internalize the latest positivity wisdom for work, sport, parenting, relationships, and more There’s absolutely no filler in The Little Book of Being Brilliant, and no need to sift through half-baked ideas or wisdom that researchers have already overturned. For the latest proven techniques on getting happy and achieving success, along with the motivation required to put those techniques into practice, pick up this energetic and inspiring book today.

This Current Affairs Monthly Capsule September 2023 E-Book will help you understand in detail important news, including Global Awards, international relations news, Core industries’ index, Inflation Rate in India, and All Important Awards and Honors.

SGN.The Karnataka MCA-PGCET Complete Book-PDF eBook Covers All Sections Except Current Affairs.

From the authors of the bestselling The Art of Being Brilliant We all have good days and bad days. Some days we’re on form, others we can’t really be bothered and feel a little lack lustre. No one enjoys those slump days – so let’s do away with them! The wonderful, uplifting and funny authors of the bestselling The Art of Being Brilliant are here to show us how to get motivated, get positive and get happy, and, most importantly, how to be all three consistently. Every single day. Using a solid understanding of positive psychology, but with clear visual illustrations, simple explanations and a bit of funny stuff, Be Brilliant Everyday shows us how to foster some serious positivity and mental agility and transform our lives. The book is crammed with practical tips to help us ditch those down days and flourish every single day. How to live and breathe positivity everyday Learn to be truly happy, confident and more effective Become a great example to others and inspire those around you How to cope and feel brilliant in a busy, demanding world