Bridges to the Customers Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.

Sales professionals and entrepreneurs will discover new levels of sales performance and personal fulfillment in Selling From the Heart, a resource that coaches individuals to examine their true selves, form deeper relationships and generate better sales.

The Meaningful Retirement Guide: A Time-tested Path to Financial and Social Relevance for Every Worker In this book, Udofot shows you there can be an amazing retirement life. Based on research results, personal stories and observations, this book provides an opportunity to improve your chances of a meaningful retirement beyond the traditional attention to resource accumulation. Tips on family relationships, healthy living, income opportunities and community service are provided. You will never forget some of the insights expressed in this book.

A powerful fable that delivers a simple but highly effective blueprint for communication success in business and beyond. How we choose to communicate determines the difference between success and failure—in all of our endeavors. Bridge Builders is a compelling fable of self-discovery about Daniel Reed’s journey from ordinary communicator to inspirational Bridge Builder. It’s about the power of crafting messages through the eyes of our audience. It’s about learning to craft our message differently as others’ needs become the impetus behind our message. No matter who you are or what you do, incorporating key Bridge Builder principles and best practices will revitalize your vision for the way you connect with people. Bridge Builders gives you the strategic tools you need to connect to the hearts and minds of your audiences and achieve the objectives that are important to you.

Crossing Borders, Building Bridges: A Journalist's Heart in Latin America is both an inspirational journey about a life well-lived despite obstacles, and a guide to young journalists and social activists trying to create change-in whatever arena. Take this journey with Maria Martin, and you will learn much about Latinos in the United States and Latin Americans in the American continent.From her start as one of the first Latina news directors at the first bilingual public radio station in the U.S., and later as the founder of the national program LATINO USA, Maria Martin has been an innovator and leading creative voice documenting the Latino movement for justice and inclusion. Though many of her efforts were met with resistance in "'traditional newsrooms ' she always gets the story out." Martin documents Latino life in the U.S starting in the 1970's, then travels to Latin America to cover the civil wars in Central America and their aftermath, including the migration story on all sides of the borders through to the present. With her narrative, you'll follow Martin's trajectory as she reports on the everyday lives of those about whom she writes-from survivors of torture to politicians to families separated along the border.

Using numerous examples from businesses that have successfully undergone transition, this invaluable volume presents step-by-step strategies for reducing the human costs involved and tells managers what to expect, giving them practical suggestions for actions.

A New York Times, USA Today, and Publishers Weekly bestseller! In this riveting saga of temptation, grace, and unconditional love, the New York Times bestselling author of Redeeming Love and The Masterpiece delivers big-canvas storytelling at its very best. To those who matter in 1950s Hollywood, Lena Scott is the hottest rising star to hit the silver screen since Marilyn Monroe. Few know her real name is Abra. Even fewer know the price she’s paid to finally feel like she’s somebody. To Pastor Ezekiel Freeman, Abra will always be the little girl who stole his heart the night he found her, a wailing newborn abandoned under a bridge on the outskirts of Haven. Zeke and his son, Joshua—Abra’s closest friend—watch her grow into an exotic beauty. But Zeke knows the circumstances surrounding her birth have etched scars deep in her heart, scars that leave her vulnerable to a fast-talking charmer who lures her to Tinseltown. Hollywood feels like a million miles from Haven, and naive Abra quickly learns what’s expected of an ambitious girl with stars in her eyes. But fame comes at a devastating price. She has burned every bridge to get exactly what she thought she wanted. Now all she wants is a way back home. “One of the edgiest Christian romances I have had the pleasure of reading in a long while. Francine Rivers has woven a deeply moving story with an adept hand that knows just how to layer humanity, in all its beautiful and ugly truth, into almost every individual who steps onto the page.” —USA Today’s Happy Ever After Blog “This is another compelling and moving story by one of the genre’s most honored and talented writers.” —Library Journal, starred review “Rivers returns with a page-turning recasting of the story of the prodigal son, here a prodigal daughter. . . . This story arc will be particularly resonant for Christian readers, but Rivers has the writing ability to reel in others who enjoy a well-told tale of redemption.” —Publishers Weekly

NEW YORK TIMES BESTSELLER • ECPA BESTSELLER • “When it comes to the intersection of race, privilege, justice, and the church, Tasha is without question my best teacher. Be the Bridge is THE tool I wish to put in every set of hands.”—Jen Hatmaker WINNER OF THE CHRISTIAN BOOK AWARD® • Winner of the Christianity Today Book Award • A leading advocate for racial reconciliation calls Christians to move toward deeper understanding in the midst of a divisive culture. In an era where we seem to be increasingly divided along racial lines, many are hesitant to step into the gap, fearful of saying or doing the wrong thing. At times the silence, particularly within the church, seems deafening. But change begins with an honest conversation among a group of Christians willing to give a voice to unspoken hurts, hidden fears, and mounting tensions. These ongoing dialogues have formed the foundation of a global movement called Be the Bridge—a nonprofit organization whose goal is to equip the church to have a distinctive and transformative response to racism and racial division. In this perspective-shifting book, founder Latasha Morrison shows how you can participate in this incredible work and replicate it in your own community. With conviction and grace, she examines the historical complexities of racism. She expertly applies biblical principles, such as lamentation, confession, and forgiveness, to lay the framework for restoration. Along with prayers, discussion questions, and other resources to enhance group engagement, Be the Bridge presents a compelling vision of what it means for every follower of Jesus to become a bridge builder—committed to pursuing justice and racial unity in light of the gospel.