Body language can account for 70% of the message people give out. Aimed at first line management, this book examines basic body language, the impact that body language can have at work, and how we need to ensure that we are giving out the right non-verbal messages in different management situations. Practical tips are provided on how to improve communication and interaction through the use of appropriate body language. - Aids self development, image and the understanding of others - Improves performance at work

Body language can account for 70 per cent of the message we give out. This book provides an insight into the impact that body language can have at work. It is aimed at first line management level and provides a look at body language and how we need to ensure that we are giving out the right non-verbal messages in different management situations.

Reflecting the rapidly changing information services environment, the third edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management.

In this provocative call to action that encourages LIS students, researchers, and practitioners to question some of the underlying assumptions of their discipline, Bernier initiates an open discussion about how YA professionals perceive young adults.

Description of the product: •100 % Updated for 2023-24 with Latest Reduced Karnataka PUE Syllabus •Concept Clarity with Concept wise Revision Notes, Mind Maps & Mnemonics •100% Exam Readiness with Previous Year’s Questions & Board Scheme of Valuation Answers •Valuable Exam Insights with 2000+ NCERT & Exemplar Questions •Extensive Practice 2 Model Papers & 3 Online Model Papers

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use – reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

Based on the lifelong experiences of two authors as supervisors and teachers, the Fourth Edition of this bestseller provides up-to-date information for newly promoted or management-aspiring professionals and engineers in the fields of environmental health, occupational health and safety, water and wastewater treatment, public health, and many others. The first volume explains, through nine sets of tools, the basic principles supervisors need to understand the structure of their organization, what leadership is, how to effectively plan and budget, how to manage other people, and best practices for achieving success in a management position. The second volume explains the advanced principles that supervisors need to understand the art of communications, resolving communications problems, and the supervisor/manager’s role in teaching, counseling, and managing employee performance and employee health and safety. In addition to those already practicing professionals in their fields, this book is an excellent resource for students interested in learning management skills prior to entering the workforce. Features of the Fourth Edition Helps to understand and utilize organizational structure to facilitate problem solving Offers a practical set of methods, tools, and techniques, all illustrated and easy to understand, for achieving leadership qualities Provides concise but essential discussion material for each topic, using the practical art of communications Includes thorough updates and many new case problems with answers provided Introduces self-testing questions for different situations and practical exercises utilizing an individual’s own work experience for answers

This book is not about time management, it is not about proper planning, it is not about travel tools, etc.I have written about what I know and have learned from working as an Assistant in Russia. For those who already work in this field, but have not yet fully understood what it’s all about; for those who only thinks about this career path.I want to talk about what you need to pay attention to, if you still chose this profession.

This edition of the highly acclaimed Management and Leadership for Nurse Managers offers theoretical and practical perspectives on the major management functions as they are practiced in today's organizations. The author introduces current and future nurse managers to the challenges of planning, organizing, leading, and controlling. The most recent research on management theory is incorporated throughout the book in the context of its practical application. New coverage includes total quality management, pay-for-performance, the rising temporary workforce, and downsizing.

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.