Value-Addedness and Information: Two Notions, One Goal -- From Data to Knowledge -- The Notion of Value -- The Value-Added Processes of Information Systems -- The Value-Added Processes of Expert and Intelligent Systems -- A Conceptual Framework for Competitive Intelligence -- The Evolution of Competitive Intelligence -- Defining Competitive Intelligence -- Competitive Intelligence and Strategy -- The Competitive Intelligence Process -- Identification of CI Needs -- Acquisition of Competitive Information -- Organization, Storage, and Retrieval. -- Analysis of Information -- Development of Intelligence Products. -- Distribution of Intelligence Products. -- Identifying the Value-Added Processes of Competitive Intelligence Software. -- Evaluating Information Technology. -- Targeting the Value-Added Dimensions. -- Other Evaluation Criteria -- Overview of Competitive Intelligence Software Applications and Related Products.]. -- A Typology of Technologies. -- Identifying CI Technology -- CI Software Products Overview. -- Evaluating Competitive Intelligence Software. -- An Evaluation Guide: Criteria and Questions -- Methodology -- Software Evaluation -- Identification of CI Needs. -- Acquisition of Competitive Information. -- Organization, Storage, and Retrieval -- Analysis of Information -- Development of CI Products -- Distribution of CI Products -- Global Assessment -- Conclusion: Competitive Intelligence Technology-Summary, Implications, and Trends -- Bibliography.

Text surveys recent applications and innovations in knowledge management (KM). Demonstrates KM in practice; revealing what has been learned, what works, and what doesn't. DLC: Knowledge management.

Every business manager needs intelligence to find suppliers, mobilize capital, win customers and fend off rivals. Obtaining this is often an unplanned, instinctive process. The manager who has a conscious, systematic approach to acquiring intelligence will be better placed to recognize and seize opportunities whilst safeguarding the organization against the competitive risks that endanger its prosperity - and sometimes even its survival. Christopher Murphy's Competitive Intelligence explains: ¢ the theory of business competition ¢ how companies try to get ahead of their rivals ¢ methods of research and sources of information that generate the raw material for creating intelligence ¢ analytical techniques which transform the mass of facts and opinions thus retrieved into a platform of sound, useable knowledge to support informed business decision making. The text includes plenty of examples and experiences from the author's own consulting experience. He draws on a wide variety of disciplines, including literary criticism (or how to read between the lines of company reports, announcements and media stories) and anthropology (understanding corporate culture), as well as the more obvious ones such as financial analysis, management theory and business forecasting techniques. This fusion of insights from many fields of expertise provides a very readable, practical and imaginative framework for anyone seeking to gather and make effective use of market and company data. While focused on the British business environment, the lessons drawn are of universal application, and examples are taken from across the globe. In addition a chapter is devoted to researching industries and companies in other countries. Although primarily concerned with commercial enterprises, many of the principles and techniques will also be of considerable practical relevance to managers in the public sector or not-for-profit organizations. Competitive Intelligence also provides a legal

Resource for companies to improve strategic planning and ensure they are implementing effective corporate strategy. bull; Presents a comprehensive range of methods to analyse the tools that analyse business, competitive data, and market information. bull; Consistent approach and detailed instructions allow for readers to implement strategy quickly and effectively. bull; Management consultants and strategy departments can use this book to make a case for the most effective method to apply to any problem.

Written by an in-the-trenches practitioner, this step-by-step guide shows you how to implement a successful Web analytics strategy. Web analytics expert Avinash Kaushik, in his thought-provoking style, debunks leading myths and leads you on a path to gaining actionable insights from your analytics efforts. Discover how to move beyond clickstream analysis, why qualitative data should be your focus, and more insights and techniques that will help you develop a customer-centric mindset without sacrificing your company’s bottom line. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

A practical introduction to the necessity of competitive intelligence for smarter business decisions-from a leading CI expert and speaker In Competitive Intelligence Advantage, Seena Sharp, founder of one of the first Competitive Intelligence firms in the US, provides her expert analysis on the issues and benefits of CI for today's businesses. CI is critical for making smarter business decisions and reducing risks when formulating strategies, leading to more profits and fewer mistakes. This is a practical guide that explains what CI is, why data is not intelligence, why competitor intelligence is a weak sibling to competitive intelligence, when to use it, how to find the most useful information and turn it into actual intelligence, and how to present findings in the most convincing manner. Importantly, Sharp argues that businesses would benefit from shifting their perspective on CI from viewing it as a cost to viewing it as an investment that saves money and provides immediate value. Author Seena Sharp is a noted CI expert who established Sharp Market Intelligence in 1979 Addresses all the most common myths and misconceptions about CI Includes more than sixty examples of when to use CI Completely explains the ins and outs of CI, and why your company will act faster and more aggressively with CI Competitive intelligence is a management tool that is misunderstood and underestimated, yet results in numerous benefits. If you are a senior level executive or operate a business-and you aren't tapping the power of CI to improve your decision making-you are missing a potent advantage.

The misuse of an organization's information systems by employees, whether through error or by intent, can result in leaked and corrupted data, crippled networks, lost productivity, legal problems, and public embarrassment. As organizations turn to technology to monitor employee use of network resources, they are finding themselves at odds with workers who instinctively feel their privacy is being invaded. The Visible Employee reports the results of an extensive four-year research project, covering a range of security solutions for at-risk organizations as well as the perceptions and attitudes of employees toward monitoring and surveillance. The result is a wake-up call for business owners, managers, and IT staff, as well as an eye-opening dose of reality for employees.

Volume 22 includes two main chapters in both Part A and B. It appears in two parts because all chapters offer great depth in coverage of core issues senior executives must address for long-term survival of the firm: business intelligence, knowledge management, and understanding of the systems dynamics of interfirm behavior.