In Just Enough, top Harvard professors offer a revealing, research-based look at the true nature of professional success, helping people everywhere live more rewarding and satisfying lives. True professional and personal satisfaction seems more elusive every day, despite a proliferation of gurus and special methods that promise to make it easy. They conclude that many of the problems of success today can be traced back to unrealistic expectations and misconceptions about what success is and what constitutes it. The authors show where the happiest and most well-balanced among us are focusing their energy, and why, to help readers find more balance and satisfaction in their lives.

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.

Each of these city-specific dog-resource directories takes all of the guesswork out of finding new dog shops, services and places, including dog day cares, boarding facilities, pet sitters, dog parks, dog trainers, pet boutiques, alternative therapies, and neighborhood pet-supply stores. Each listing includes not only the address, phone number, hours of operation, and payment information, but also an original review that offers readers the inside scoop on each business. Also included is an emergency directory that's essential for middle-of-the-night ailments, a dog rescue directory, puppy starter kit, and lost dog help. The listings are arranged in an easy thumb-through layout and the book is perfectly sized to fit in a pocketbook or glove box.

This stunning compendium features destinations - both well-known and little-known, both urban and exotic - that attract visitors from around the globe. Each destination was created with its own unique vision, and every detail was designed to embody that vision. Breathtaking photography enables readers to experience many of the worlds very finest destinations, and evocative sketches tell the story of how each was created. The visionaries behind these creations are world-renowned architects and designers, Wimberley Allison Tong & Goo (WATG), whose singular mission over the last six decades has been 'to create special environments that lift the spirits'.

Cincinnati Magazine taps into the DNA of the city, exploring shopping, dining, living, and culture and giving readers a ringside seat on the issues shaping the region.

The final section explains market analysis planning and communications, including preparing a research-based business review and the effective presentation of research findings.