In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.

Softcover version of the second edition Hardcover. Incorporates a new author, Dr. Chris O'Donnell, who brings considerable expertise to the project in the area of performance measurement. Numerous topics are being added and more applications using real data, as well as exercises at the end of the chapters. Data sets, computer codes and software will be available for download from the web to accompany the volume.

The mathematical models of productivity theory allows for the productivity rate of manufacturing machines and systems to be modelled with results that are validated by their actual output. This book presents the analytical approaches and methods to define maximal productivity rate of manufacturing machines and systems, based on the parameters of technological processes, structural design, reliability of mechanisms, and management systems.

Presents the proceedings of two workshops on productivity measurement and analysis, which brought together representatives of statistical offices, central banks and other officials involved with the analysis and measurement of productivity at aggregate and industry levels.

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

Operation management focuses on the administration of business processes to improve availability, flexibility, efficiency, sustainability and transparency. Operation management integrates the business processes of production, services, and logistics, and it is important not only on the operational level of value chains but can also significantly influence the strategic and tactical level of production and service processes. This book offers a selection of chapters that explain the impact of operation management on value-making chains. It is designed to help students at all levels as well as managers and researchers to understand and appreciate the concept, design, and implementation of operation management.

Production engineering and management involve a series of planning and control activities in a production system. A production system can be as small as a shop with only one machine or as big as a global operation including many manufacturing plants, distribution centers, and retail locations in multiple continents. The product of a production system can also vary in complexity based on the material used, technology employed, etc. Every product, whether a pencil or an airplane, is produced in a system which depends on good management to be successful. Production management has been at the center of industrial engineering and management science disciplines since the industrial revolution. The tools and techniques of production management have been so successful that they have been adopted to various service industries, as well. The book is intended to be a valuable resource to undergraduate and graduate students interested in the applications of production management under fuzziness. The chapters represent all areas of production management and are organized to reflect the natural order of production management tasks. In all chapters, special attention is given to applicability and wherever possible, numerical examples are presented. While the reader is expected to have a fairly good understanding of the fuzzy logic, the book provides the necessary notation and preliminary knowledge needed in each chapter.