Want to be more memorable and persuasive? Whether you're talking to a client, writing an email or just entertaining over the dinner table, you have to know and practice essential techniques for getting your message across. Debbie is a bestselling author, columnist, media commentator and one of the most successful, sought-after speakers at business conferences around the world. With 101 Quick Tips: Effective Communication, you'll learn how to be an unforgettable storyteller, negotiator and conversationalist!

Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Crisp how-to tips and techniques are presented bullet style for beginners and pros alike. Discover your strong points and areas that need attention. Learn what works and what's holding you back. Works in the boardroom as well as the bedroom for improved results.

Is email taking up too much of your valuable time? Tired of spending hours sorting through unwanted emails? Ever lost one of those really important emails that you thought you had filed in the right place? Wish your business could use Microsoft Outlook Contacts for more than just a phone directory? HELP IS HERE! Conquer Your Email Overload solves these problems and more: Automatically sort your incoming email and get rid of junk Organise, file, search and find emails, simply and quickly Turn Contacts and Calendar into simple but effective tools for your business Top international marketing guru Debbie Mayo-Smith uses her expert knowledge of Microsoft Outlook to show you how to conquer your email fears and harness the full power of one of today's most important means of business and personal communication. Fully revised and updated and illustrated with step-by-step instructions and screen shots.

How we communicate with each other matters greatly. Our identity, our friendships and marriages, our families, and our culture are the product of how we speak to one another. Our words affect our hopes and dreams, as well as those of our children. We insult, complain, or criticize. We compliment, offer support, and inspire. These are choices that take place in the crevices of our most private and public conversations with others. This book bridges communication theory and practice to foreground an important message: positive communication matters. By examining closely how people talk to each other at home or at work, this book enables undergraduate and graduate students to communicate more positively. The Art of Positive Communication is an ideal text for undergraduate and graduate students enrolled in interpersonal communication courses and as a supplemental text to inspire all students to communicate better.

A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: Learn how to become an active listener Accentuate the positive in negative situations Find win-win solutions for conflicts Stay on track when writing e-mails and letters Handle presentations, interviews, and other challenges Speak forcefully and assertively without alienating others This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles: Becoming aware of your own assumptions Dealing with passive-aggressive communicators What to say to help someone open up to you Communicating through eye contact and body language Maintaining a positive attitude Dealing with sensitive issues Effective conflict resolution models When to use e-mail, the phone, or a face-to-face meeting Dealing with angry customers Coaching your staff to communicate better In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.

Be the parent you want to be with Parenting Made Easy. Parenting coach Sue Atkins has helped thousands of parents build stronger relationships with their children using her straightforward strategies. In this practical guide she shares her positive methods to help you parent with confidence and raise motivated, well-behaved and happy kids. - Develop your childrens' self-esteem - Turn conflicts into conversations - Encourage independence and good behaviour - Be confident and positive in your abilities as a parent

Teaches managers and leaders to cut through the static and hone their focusing skills In the current digital age, it is becoming increasingly more difficult to stay focused. Smartphones, tablets, smart watches, and other devices constantly vie for our attention. In both business and life, we are constantly bombarded with tweets, likes, mentions, and a constant stream of information. The inability to pay attention impacts learning, parenting, prioritizing, and leading. Not surprisingly, attention spans have gotten shorter. Already being pulled in a dozen directions every minute, managers and business leaders often struggle to address important issues and focus on everything that needs attention. Noise: Living and Leading When Nobody Can Focus teaches managers and leaders how to help themselves and others sharpen their focusing skills. In this follow-up to his first book Brief—the proven, step-by-step approach to clear, concise, and effective communication—author Joseph McCormack helps readers cut through the static and devote their attention to what is important. This engaging, informative book will help you: Apply effective, real-world techniques to hone your focus and reduce interference Learn the lessons taught to organizations such as Harley-Davidson, BMO Harris Bank, MasterCard, and the US Army Understand how modern technology can actually strengthen your focus if used correctly Avoid becoming a casualty of “weapons of mass distraction” Noise: Living and Leading When Nobody Can Focus is a valuable resource for leaders and managers seeking to develop laser-sharp focus and apply it to everything you do.

In an era defined by rapid urbanization and the pressing need for efficient, sustainable transportation solutions, the emergence of metro rail systems stands as a testament to human ingenuity and innovation. As cities continue to expand and populations grow, the need for efficient, sustainable, and reliable modes of transportation becomes ever more pressing. Metro rail systems have emerged as a solution to the challenges posed by congestion, pollution, and limited urban space. These systems represent the culmination of decades of engineering prowess, incorporating cutting-edge technologies and forward-thinking design principles. The engineering marvel that is the metro rail system addresses these challenges head-on, revolutionizing urban mobility and reshaping the urban landscape. At the behest of the students, I tried to design this book primarily to provide clear-cut, contemporary, and stimulating text with a lot of sketches and photos of Kolkata Metro construction in a convenient form for the final-year Civil Engineering students. An attempt has been made to provide a quite modern and up-to-date coverage of the art of civil engineering which is changing by the day. This book has been divided into Five Modules, namely ‘Overview of Metro Systems’, ’Civil Engineering’,’ Mechanical and HVAC’, ‘Brief on Electronics & Communication Engineering’ and ‘Brief on Electrical Engineering’ covering 17 Chapters with questions and answers at the end of each Module in line with AICTE/ MAKAUT syllabi. Richly illustrated with diagrams, photographs, and architectural renderings, "Urban Arteries" offers a visual feast for readers interested in the intersection of engineering and urban development. I have sourced various details, specifications, and data made publicly available by Indian Metro Rail, and Kolkata Metro Rail on the web. This book is crafted to be a guiding light for aspiring civil engineering students who seek to unravel the complexities of metro railway systems. It serves as a comprehensive exploration of the principles, methodologies, and multidisciplinary facets that converge to create these marvels of modern engineering. By reorganizing and expanding upon the provided content, the book offers a comprehensive guide to metro systems and engineering, covering various aspects including planning, civil engineering, electronics, mechanical systems, and electrical systems. The content aims to provide readers with a thorough understanding of the complexities involved in designing, constructing, and operating modern metro systems in urban environments

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.