This title is an all-inclusive resource for crafting the 'perfect teddy bear'. The author reveals the helpful tips and creative techniques behind her original one-of-a-kind masterpieces, providing traditionally hard-to-find information such as how to craft open-mouthed bears and create fur.

Provides patterns and detailed instructions for constructing a teddy bear and offers tips on assembling and adding character to each bear

Creating treasured teddies from old furs and plush fabrics.

Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

A full-color guide to the lives of grizzlies, black bears, and polar bears that inhabit North America. In addition to fascinating information on social structure, hibernation, and their legendary fishing abilities, there's also an exploration of the difficulties that bears and humans often have coexisting--as well as invaluable advice on how to act should you encounter a bear in the wild.