From the Nobel Prize-winning author of Thinking, Fast and Slow and the coauthor of Nudge, a revolutionary exploration of why people make bad judgments and how to make better ones—"a tour de force” (New York Times). Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical. In Noise, Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein show the detrimental effects of noise in many fields, including medicine, law, economic forecasting, forensic science, bail, child protection, strategy, performance reviews, and personnel selection. Wherever there is judgment, there is noise. Yet, most of the time, individuals and organizations alike are unaware of it. They neglect noise. With a few simple remedies, people can reduce both noise and bias, and so make far better decisions. Packed with original ideas, and offering the same kinds of research-based insights that made Thinking, Fast and Slow and Nudge groundbreaking New York Times bestsellers, Noise explains how and why humans are so susceptible to noise in judgment—and what we can do about it.

You’ve decluttered your personal space, now it’s time to tidy up your soundscape. At a time when noise and chaos compete for every moment of our attention, noted author, musician, and naturalist, Dr. Bernie Krause, introduces us to methods for turning down the clatter in our lives, restoring a sense of contentment, and reclaiming the calm. Just as some influencers inspire us to tidy up household clutter, The Power of Tranquility in a Very Noisy World takes personal organization a step further – into the sonic realm. Bioacoustician, Bernie Krause, shares healthful tips that identify and reduce the damaging aural assaults that besiege us – incoherent dissonance that impacts our health more than we may realize. With his reassuring guidance, you will be able to fine-tune your surroundings, improve your sense of wellness, reduce anxiety, and restore a sense of inner peace and productivity to your own acoustic space. The Power of Tranquility in a Very Noisy World is a revelatory and powerful book. Thoroughly researched and accessibly crafted, it’s today’s best quiet guide ­– directing you from a debris field of noise into a more tranquil, connected, and resonant life.

It doesn't matter who you are or what you've done—God wants a relationship with you. Social media, television, video games, drugs, pornography – there is so much noise distracting us from what is important in life that it is nearly impossible to hear God’s truth that He will take you as you are. When we finally kill the noise of the world, we’ll discover in the silence a loving Savior who is waiting to forgive us and offer us a purpose for our lives. Ryan Ries is living proof of this truth. Growing up in Los Angeles as the son of a mega-church pastor but surrounded by the music, skate, and snowboard industries, Ryan felt a tug-of-war between the church and the world. It was in the skate and music culture that he found his passion and his identity. As a result, he walked away from God and dove head first into the world, losing his way in alcohol, drugs, and sex, which led to anxiety, brokenness, and emptiness. Kill the Noise tells Ryan’s story about finding God in the messiness of life, and lets you know how you too can find peace, joy, and purpose in Jesus Christ. This book will be a tool to help you kill the noise of the world so you can hear God’s voice telling you that He loves you and that you belong to Him.

Decibella is a loud talker. A really loud talker. She’s so loud, she’s hurting ears, startling wait staff, disrupting classmates, and annoying moviegoers. She doesn’t realize different environments and situations sometimes demand a softer, quieter voice. That is until a caring teacher introduces her to the silly-sounding word “Slurpadoodle” and the five volumes of voice (Whisper, 6-inch, Table Talk, Strong Speaker, and Outside).

There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about: How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.

The tale that follows is not another clichéd collection of rock'n'roll debaucheries (sorry) nor is it another tired fable of triumph over adversity (you're welcome).It's the story of a half-deaf kid from a tiny, remote village in South Wales who was hailed as a genius by the UK's biggest radio station and headhunted by major record labels, only for the music industry to collapse. It crashed hard, taking with it an entire generation of talented artists who would never now get their shot. CNN called it &‘music's lost decade'.Along the way, there are goodies, baddies, gun-toting label execs, life-saving surgeons, therapy, true love, loyalty, hope, breakdowns, suicidal managers, betrayal, drummers and way too many hangovers. James Kennedy shows that the best lessons are to be learned from good losers. It really is all about the journey.Part memoir, part exposé of the music world's murky underbelly, Noise Damage is emotional, painfully honest, funny, informative and ridiculous. It's also a celebration of the life-changing magic of music.

It's a time of change. While mankind is adjusting to its first encounter with an alien civilisation, black-ops soldier Jim Leyton has absconded from the agency that trained him, and allied himself with a mysterious faction in order to rescue the woman he loves. Since his death, scientist and businessman Philip Kaufman has realised that there is more to the virtual world than he'd suspected. Yet it soon becomes clear that all is not well in Virtuality. Both men begin to suspect that the much heralded 'First Contact' was anything but, and that a sinister con is being perpetrated on the whole of humankind. Now all they have to do is prove it.

FOR HIS EIGHTH birthday, Mark Alan Stamaty’s parents gave him his very own radio. Little did his mother realize that that innocent-looking plastic box would one day be the gateway for a new kind of sound that would “rock” her nearly out of her mind. . . . Mark first heard the howling thunder of Elvis Presley singing “Hound Dog” on the radio one lazy day and his life was forever changed. Soon he was styling his hair like the King and practicing his dance moves with a tennis racket as his pretend guitar in front o f the mirror. But his mother lived in constant fear that her son’s new love of rock ’n’ roll would turn him into a juvenile delinquent. Could Mark’s performance at his Cub Scout talent show change her mind?

The New York Times bestselling author of No Time for Goodbye returns with a haunting psychological thriller that blends the twists and turns of Gillian Flynn with the driving suspense of Harlan Coben, in which a man is troubled by odd sounds for which there is no rational explanation. College professor Paul Davis is a normal guy with a normal life. Until, driving along a deserted road late one night, he surprises a murderer disposing of a couple of bodies. That’s when Paul’s "normal" existence is turned upside down. After nearly losing his own life in that encounter, he finds himself battling PTSD, depression, and severe problems at work. His wife, Charlotte, desperate to cheer him up, brings home a vintage typewriter—complete with ink ribbons and heavy round keys—to encourage him to get started on that novel he’s always intended to write. However, the typewriter itself is a problem. Paul swears it’s possessed and types by itself at night. But only Paul can hear the noise coming from downstairs; Charlotte doesn’t hear a thing. And she worries he’s going off the rails. Paul believes the typewriter is somehow connected to the murderer he discovered nearly a year ago. The killer had made his victims type apologies to him before ending their lives. Has another sick twist of fate entwined his life with the killer—could this be the same machine? Increasingly tormented but determined to discover the truth and confront his nightmare, Paul begins investigating the deaths himself. But that may not be the best thing to do. Maybe Paul should just take the typewriter back to where his wife found it. Maybe he should stop asking questions and simply walk away while he can. . . .

For twenty-two years, Katherine Bouton had a secret that grew harder to keep every day. An editor at The New York Times, at daily editorial meetings she couldn't hear what her colleagues were saying. She had gone profoundly deaf in her left ear; her right was getting worse. As she once put it, she was "the kind of person who might have used an ear trumpet in the nineteenth century." Audiologists agree that we're experiencing a national epidemic of hearing impairment. At present, 50 million Americans suffer some degree of hearing loss—17 percent of the population. And hearing loss is not exclusively a product of growing old. The usual onset is between the ages of nineteen and forty-four, and in many cases the cause is unknown. Shouting Won't Help is a deftly written, deeply felt look at a widespread and misunderstood phenomenon. In the style of Jerome Groopman and Atul Gawande, and using her experience as a guide, Bouton examines the problem personally, psychologically, and physiologically. She speaks with doctors, audiologists, and neurobiologists, and with a variety of people afflicted with midlife hearing loss, braiding their stories with her own to illuminate the startling effects of the condition. The result is a surprisingly engaging account of what it's like to live with an invisible disability—and a robust prescription for our nation's increasing problem with deafness. A Kirkus Reviews Best Nonfiction Book of 2013