Lasting success is not a happy accident. It requires a proven framework coupled with replicable techniques to achieve true business integration, excellence, and accountability. Journey to Excellence teaches leaders how to implement and leverage five key principles to achieve immediate and ongoing success: 1. Be a master of (cultural) change Making positive and lasting organizational change begins with an in-depth cultural assessment and culminates in a restatement of your organization's most deeply held values that will revitalize your efforts and inspire change. Journey to Excellence teaches you how to support a culture that embraces innovation, empowers members to act, and rewards true quality. 2. Expand your definition of excellence What does excellence mean to you? How do you translate this definition into workable techniques and processes to maximize organizational effectiveness? We all want to be great at what we do. How you go about this, however, is the key to true results. Journey to Excellence can help your organization uncover the right approach to attain lasting success. 3. Integrate for maximum leverage Where is your organization vulnerable to market factors outside of your immediate control? Journey to Excellence teaches you how to identify and alter your organizational structure to protect yourself from market fluctuations, provide maximum return on investment, and ensure long-term viability and stability. 4. Measure the right things (and act on the results!) Gathering information is only half the battle. What you measure and how you analyze the data determines the value of your efforts. Journey to Excellence will help you understand how to implement benchmark-driven innovation so that you exceed your goals and objectives consistently and effectively. 5. Become a "best place to work" Leadership through service is the key to achieving never-before imagined transformation. Journey to Excellence shows you how to enhance attraction and retention, strengthen loyalty, improve productivity, increase employee satisfaction, and achieve results that positively impact your bottom-line. Creating a sustainable, customer-focused, and profitable business requires hard work and a systematic approach to process management. Journey to Excellence teaches you how to apply a proven framework to your own organization to attain a new level of success and fulfillment. A special note for readers in health care management: Beyond implementing a proven and effective organizational framework that supports breakthrough quality, Journey to Excellence provides special insight on the power of physician partnerships, sharing the secrets behind Javon Bea's revolutionary W2 Physician Partnership Model. Today's health care climate presents special challenges for physician networks. Financial success is elusive and keeping physician staff members happy can seem like a daunting task. Reimbursement is declining and practice costs are rising. Physicians and hospitals find themselves increasingly competing for ancillary revenue and outpatient procedures. By defining a new approach to physician compensation, hospitals, health systems, and physician groups can reinvent themselves and achieve long-term financial and cultural success that supports the goals of all stakeholders in an innovative manner. The W2 Physician Partnership Model (WPPM) is a tailor-made model of tiered compensation based on productivity that effectively aligns hospital, health system, and physician interests, establishing a foundation for a cooperative culture to improve patient quality. The WPPM is truly unique in that it combines the best of private practice, which leverages individual motivatio

An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!

Destined to be a best seller, Journey to Excellence, introduces you to a powerful experience that can help you find the right questions which will lead you to the answers right for you. Learn about E4 as a life-improvement process for achieving excellence in all aspects of your daily life.

This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts

They are the dreams that give long summer days shape, a childhood direction and a sport its lifeblood. From Jack Nicklaus to Tiger Woods, from Nancy Lopez to Paula Creamer, golf has been sustained by the youthful imaginations of those who have fallen in love with the sense of power and control that comes from a solidly struck shot. It makes them want to do it again and again and again, until the sun finally sets. And then they're back the next morning feeding their newfound passion. Journey to Excellence: The Young Golfer's Complete Guide to Achievement and Personal Growth is designed to help aspiring young golfers maximize their potential, on and off the course. Based on the insights of one of the world's hottest up-and-coming golf instructors Henry BruntonCanada's National Men's Team coach, the first Canadian recognized by GOLF Magazine as one of the game's Top 100 Teachers and a widely-acknowledged expert in developing elite playersJourney to Excellence provides a detailed, step-by-step path by which those who have the will can find the way to reach their goals.

Professors Newell and Peterkin deal thoroughly with fundamental grammar skills often overlooked in legal writing textbooks. The chapters in this text cover everything that students should learn in legal writing from spotting issues, to finding and interpreting the law, to writing either an objective or persuasive document for their client or the court. Each chapter provides exhaustive treatment of the topic. The text also provides useful examples and exercises for the reader to test his or her understanding of the topic. The Journey to Excellence in Legal Writing not only contains a thorough explication of legal writing for first-year law students. Upper-level students, practitioners, and judges will also benefit from the instruction contained in these pages. Therefore, this book is the perfect tool for all who wish to learn and improve their legal writing skills.

* Can a school-led system truly become self-improving? * What is the difference between good and great schools? * Who should inspect and regulate? * How should local authorities change? * Is the landscape ahead one of all schools in partnerships? The English schools' system is at a crossroads. This landmark collection of essays brings together some of the country's leading education thinkers and practitioners. Their polemic is intended to help teachers, school leaders, governors, researchers and policy makers think deeply about future directions. 'As a Minister, I would ask which organisation was responsible for resolving a particular problem in education, only to be told: 'Don't worry, Minister - it's no longer the DFE. That is now a responsibility of the School-Led System. They will be delivering it.' Often, when you probed a little deeper, you discovered that the school-led system was nowhere near as well formed and ever present as some Ministers and senior civil servants liked to think.' David Laws 'This is a time of great possibility. Teachers are attempting to do extraordinary things. If we had more courage to shape our schools around what we believe to be a good education, then we could make life so much better not just for teachers but for the students we serve.' Peter Hyman 'For a self-improving system to be truly successful and to have a significant impact, it requires the highest performing schools to be outward reaching and to establish deep partnerships.' Rachel Macfarlane 'A self-improving school system must not become a self-regarding or, worse, a self-protecting school system. The role of external challenge is key to this.' Russell Hobby

This book presents a model of organization transformation success. The model framework comprises a series of S-Curves (maturity curves) of planning and execution activities phased over time. The model is illustrated through description and analysis of an actual, two-decade, highly successful, global enterprise transformation Six Sigma program at a Fortune 200 company: Cummins, Inc. Lessons learned from the model and company case study are completely transferrable to other organizational culture, improvement and innovation transformation settings. This insightful book: • Documents a firsthand account of a successful transformation. The authors completely explain what was accomplished and the lessons learned from a 16-year deployment of Six Sigma at Cummins. • Acts as a benchmark for those organizations interested in pursuing primarily a continuous improvement transformation, and more generally for other types of transformation efforts. • Includes substantive interviews with ten key leaders and others who made the transformation possible. • Helps organizations shorten the overall transformation timelines. The documentation of a transformation provides you a model for how to think about organization transformation maturity over time and plan for it. • Recognizes the work of thousands of people involved in transforming a global company. The interviews provide extraordinary perspectives not only by executives who initiated and sustained the transformation program but also by program participants who themselves grew as managers and leaders in their careers through the program. Essentially, this book helps early-career managers and executives see the broader picture of enterprise transformation, especially over time. This helps them be better managers and executives, and importantly, helps them better plan for and hasten their upward career trajectories. Lastly, the book describes a view of possibilities. It describes a clear, sustained success, the steps taken to get there and the measurement of progress. The result provides you with confidence that successful transformation is possible and worth the effort.

This issue of Dental Clinics of North America focuses on The Journey to Excellence in Esthetic Dentistry and is edited by Drs. Yair Whiteman and David Wagner. Articles will include: Becoming an Expert in Minimally-Invasive Esthetic Dentistry: The Road Map; Building your Brand in Esthetic Dentistry: Developing your Style, Reputation, and Marketing; Photography: The Complete Guide and Workflow for Esthetic Dentistry; Dentist-Ceramist Communication: Building an Effective Esthetic Treatment Team; Training your Eye to Understand SHAPE--the Ultimate Determiner of Esthetic Dentistry Success; Implementing Digital Dentistry into your Esthetic Dental Practice; Review of the Latest Adhesive Materials and Techniques for Esthetic Dentistry in the Minimally-Invasive Age; Review of the Latest Restorative Materials and Techniques for Esthetic Dentistry in the Minimally-Invasive Age; Orthodontic-Restorative Multidisciplinary Cases: A Communication Guide; and more!