This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

This book presents up-to-date descriptions of smart services innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fourth Smart Services Summit, held in Zurich in October 2022, which primarily focused on how smart services can promote sustainability. As smart services accelerate, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic and environmental aspects of sustainability in connection with new technologies. It includes contributions on how the quality and value of services are affected by digital technologies, how collaboration affects shared value creation, and how organizations can be enabled to drive digital value creation. Given its scope, the book represents an indispensable guide for practitioners and advanced students alike.

The ability of future industry to create interactive, flexible and always-on connections between design, manufacturing and supply is an ongoing challenge, affecting competitiveness, efficiency and resourcing. The goal of enterprise interoperability (EI) research is therefore to address the effectiveness of solutions that will successfully prepare organizations for the advent and uptake of new technologies. This volume outlines results and practical concepts from recent and ongoing European research studies in EI, and examines the results of research and discussions cultivated at the I-ESA 2018 conference, “Smart services and business impact of enterprise interoperability”. The conference, designed to encourage collaboration between academic inquiry and real-world industry applications, addressed a number of advanced multidisciplinary topics including Industry 4.0, Big Data, the Internet of Things, Cloud computing, ontology, artificial intelligence, virtual reality and enterprise modelling for future “smart” manufacturing. Readers will find this book to be a source of invaluable knowledge for enterprise architects in a range of industries and organizations.

This book gathers selected papers presented at the 4th International Conference on Wireless Communications and Applications (ICWCA 2020), held at Hainan University, China. The second volume will involve research works aimed at the contemporary applications: emerging wireless/mobile applications, context and location-aware wireless services; wireless telemedicine and e-health services; intelligent transportation systems; RFID technology and application; cognitive radio and sensor-based applications; content distribution in wireless home environment and many others.

In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.

This issue of Socrates has been divided into five sections. The first section is Language & Literature- English. The paper authored by Mehnaz Khan and Hasnain Mashood Ali applies Goffman’s model as a comprehensive approach to analyze the data to understand the role of health in identity formation. The findings examined within the context of ideological and cultural background and interpreted in the light of Althusser’s (1971) ideological framework. The paper concludes by stating that identity is the product of social relationships implicitly formed in the ideological background and is a source of motivation and expectations to transform one into social being capable of expressive control. The paper authored by Amaladhas Dr J. analyses the consciousness that grew out of the unrelieved suffering and psychological traumas of a group of people who were subjected to overt and covert racism in the USA for about four centuries. The second section of this issue is Psychology. The Paper authored by Ioanna C. Bitchava, Paleologou Angie-M. P, Chrousos George P., Artemiadis Artemios K. and Darviri Christina is an innovative quasi-experimental study, whose core aim was not only to investigate the role of Stress and Stress-Management on the Physical, Mental, and Cognitive Health of first-year University Students during the transition period into the tertiary education system (especially in the contemporary Greek Society), but also to apply an innovative Stress Management Technique [based on the Ancient Greek Philosophy - with contemporary successful effects], Pythagorean Self-Awareness –comparatively to the worldwide "classic" Stress-Management Techniques – for the first time worldwide into this target-group, as well. This paper is an issue of great importance. The third section of this issue is Sociology. The paper authored by Neha Singh and Dr Neeraj Mishra explores the nuances that industrialization is mired with, in relation to the rivers, associated large infrastructure and rivers attributed sacredness. The paper uses the case of river Kshipra flowing in the city of Ujjain to explain the shifting attribution of ‘sacred’ from natural things like rivers to materialistic things like money. The paper discusses the change in the significance of river during a world famous festival of Hindus for holy dip Simhastha. The paper explains the shift in focus of Simhastha from holy dip to crowd control, space allocation, crass commercialisation and unchecked competition. It explains using the theory of sacred and profane of Durkheim and Eliade, how in the modern time's secularisation of religion and sacralization of secular has created the sacred/profane distinction which is making the rivers only the source for consumption forgetting their actual significance. The fourth section of this issue is Politics, Law and Governance. The paper authored by Dr Adesanya Olusegun Paul and Olominu Tomi explores some of the responsible variables are a mind-body problem, alternative thinking, and poverty to mention a few. These variables are the identified drivers of dimensions of insecurity and/or crises that are witnessed in both countries. Given this, the study demonstrates the role of the fugitive youths in the abating terror attacks at the frontiers and within some regions of Nigeria and Cameroun. Also, the study argues that priority should be accorded to the factors inducing fugitive youths to embrace anti-social/anti-societal behaviours, especially terrorism within the Nigeria and Cameroun. The fifth section of this issue is Digital government/E-government/Electronic government/Online government. The paper authored by Alsaeed Abraheem and Dr Carl Adams undertakes a comparison of eGov strategies among countries at different levels of instability. It highlights the different approaches for implementing activities, and thus directs policy makers in highly unstable societies to important aspects and to embrace gaps during the implementation process. Consequently, the lessons learned by adopting best practice from different contexts enhances the process of activities’ development in an unstable environment. This paper aims to emphasise on the factors that influenced strategic planning in societies with different levels of stability to adopt eService successfully. This comparison study explores the eService strategies among three cases namely: eGov Strategy in Syria, Saudi Arabia and the United Arab Emirates. The result reveals the approaches that each government had adopted in order to reach their eGov potential. Authors have applied the Reinventing Government approach by Osborne and Gaebler (1992) as a theoretical framework. By using their ten principles of transforming governments this provides understanding about the context and issues of providing eGov services within the three case studies and to what degree each case strategy has an influence on the activities implemented. The paper authored by Dr Tetiana Fesenko and Dr Galyna Fesenko aims to outline the role of ICT in urban management. The digital segment is presented as significant for making cities sustainable, and for expanding access to basic services for large numbers of people. The matrix of ICT-tools in relation to sustainable cities development targets is developed. The comparative review of Digital City, Intelligent City, and Smart City is provided. The municipal e-government data of international ratings are analyzed with the special focus on aspects of online services management. The existing digital gaps between cities are pointed out in terms of e-governance maturity. It is proposed the maturity model of the municipal digital office, which it consists eight levels of the functional responsibility for urban online services development.

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

As information technology (IT) becomes specialized and fragmented, it is easy to lose sight that many topics have common threads and because of this, advances in one s- discipline may transmit to another. The presentation of results between different s- disciplines encourages this interchange for the advancement of IT as a whole. This volume comprises the selection of papers presented at the Second International Mega-Conference on Future Generation Information Technology (FGIT 2010), composed of the following 11 international conferences: Advanced Software Engineering and Its Applications (ASEA 2010), Bio-Science and Bio- Technology (BSBT 2010), Control and Automation (CA 2010), Disaster Recovery and Business Continuity (DRBC 2010), Database Theory and Application (DTA 2010), Future Generation Communication and Networking (FGCN 2010), Grid and Distributed Computing (GDC 2010), Multimedia, Computer Graphics and Broadcasting (MulGraB 2010), Security Technology (SecTech 2010), Signal Processing, Image Processing and Pattern Recognition (SIP 2010), as well as u- and e-Service, Science and Technology (UNESST 2010). In total, 1,630 papers were submitted to FGIT 2010 from 30 countries. The submitted papers went through a rigorous reviewing process and 395 papers were accepted. Of these 395 papers, 60 were assigned to this volume. In addition, this volume contains 7 invited papers and abstracts. Of the remaining accepted papers, 269 were distributed among 8 volumes of proceedings published by Springer in the CCIS series. 66 papers were withdrawn due to technical reasons.

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.