An excellent book with thorough coverage for MA and BA classes, also very helpful for the students preparing for various competitive and professional examinations.

1.Process, Importance and Type of Communication, 2. Different Models and Process of Communication, 3. Barriers and Breakdowns in Communication, 4. Role, Effects and Advantages of Technology in Business Communication, 5. Non-Varbal Aspects of Communication, 6. Effective Listening, 7 .Effective Communication, 8. Principles of Effective Communication, 9. Interviewing Skills, 10. Practices in Business Communication, 11.Oral Presentation, 12. Writing Skills, 13. Written Business Communication, 14. Written Business Communication-Medium : Letters, 15. Office Memorandum and Circular, 16. Proposal and Report Writing.