Experience and paper credentials are often not enough in today’s highly competitive workforce. One’s image is an often-overlooked aspect in the workforce, but when considered, many limit one’s image to that of mere appearance. However, one’s professional image is about much more than just looking the part, but also behaving and sounding it. In this book, you will understand how your dressing can impact your superiors and subordinates perception of you, and how your behavior and personality can affect the impression that you want project. Learn to communicate in a fashion that reinforces – and not undermines – your authority or capability. Pick up tips on how to put your best foot forward and promote yourself in a manner that will get you remembered and going places. Let Pang Li Kin, a Certified Image Professional (CIP), show you how to evaluate your current image, how to decide on the characteristics to project and how to be consistent. She is the vice-president/president elect on the 2009–11 AICI South Asia-Singapore Chapter Board and is an appointed Success Coach with AICI globally. She runs her own company, Potenxia Unlimited, and has over 20 years of experience behind her.

"Ready-to-use templates and clear instructions make this material user-friendly and clear. Especially helpful is the cross-reference matrix showing how a strategy can be used in more than one area." —William Osman, President New Jersey Staff Development Council "An excellent introduction integrates the five ′theaters of the mind′ in a brief and coherent way." —Christelle Estrada, Director of Professional Development Services Salt Lake City School District, UT A comprehensive set of tools for achieving lasting results and sustaining a professional learning community! Sustaining results-oriented team efforts is hard work, and achieving diversified solutions to complex issues over time requires commitment and creativity. To support the momentum of learning communities, Teacher Teams That Get Results: 61 Strategies for Sustaining and Renewing Professional Learning Communities provides an illustrated collection of ready-to-use tools and examples of plans in action for results-oriented faculty and staff. Focusing on the where, what, why, how, and when to use each of the 61 strategies, best-selling authors Gayle H. Gregory and Lin Kuzmich offer the tools your team needs to succeed. You will learn to: Create and sustain a growth-oriented climate that encourages feedback and builds trust Share knowledge and skills to expand and optimize results Build resilience, develop creative solutions, and manage change Determine priorities and create excellence when goal setting, tying data to practice, and analyzing results An indispensable guide for teachers, teacher leaders, and school administrators, this handbook is ideal for school and district staff serving as meeting and workshop leaders and facilitators.

Mapping a Winning Strategy introduces a new mapping method for creating and executing an effective business strategy. By mapping out the most effective strategy, organizations can make winning operational choices in today's VUCA (volatile, uncertain, complex and ambiguous) business environment.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

This book combines the secret formula to personal and business coaching with the worlds best strategies. You will find meaning and passion in work and your personal life that will increase your happiness and lead you to success. This easy-to-read and extremely informative book will help you; - increase your happiness at work and play; - take control of your finances, health, and career; - discover how to succeed without sacrificing your personal life; - increase your motivation and discover your passions; - take advantage of proven personal and business coaching techniques; - discover evidence-based strategies, which are simple to incorporate into your life. Enjoy a thriving transformation as you learn essential ideas, insights, and techniques from the greatest minds of ancient and modern history, including the Dalai Lama and Martin Seligman, the father of Positive Psychology. This knowledge, distilled from the great philosophers, researchers, and some of the worlds best happiness and success experts, is blended with Michaels extensive experience to increasingly expand your range of life possibilities.

"Employers can make decisions and practise methods that range from dumb to disastrous ... [This] explains such management missteps and provides realistic and rewarding replacement processes ... Daniels' advice, based on thirty years of international consulting experience, targets the causes and the cures for poorly performing employees and, subsequently, poorly performing organizations. Restructuring approached to motivation, mergers, appraisals, productivity, quality and the many challenges business leaders face isn't that difficult. Focused change requires awareness of faulty practices, the desire tosinger ramona institute a sea change in the way you manage corporate performance, and a knowledge of the behavior-based principles explained in this book"--Publisher's description.