Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-applied. The information in this book is ideal for librarians and students of library studies looking to take their skills to the next level. Reference departments continue to evolve as the number of applicants qualified to run them declines. Managing the Twenty-First Century Reference Department: Challenges and Prospects explores the dynamics of leadership and management as well as a variety of other characteristics needed in a Head of Reference. It recognizes the increasing need for visionary leaders who can deal with shrinking budgets, soaring costs, expensive electronic resources, and high user expectations and provides you with practical advice on finding, training, and keeping these individuals. In addition to the training and recruitment techniques documented in this book, you will find extensive information on: setting and achieving goals creating and maintaining a positive work environment how to deliver quality services how to improve job satisfaction for library staff problem solving strategies the importance of communication making your reference department task- and employee-centered Managing the Twenty-First Century Reference Department: Challenges and Prospects also provides an inside look at Oregon State University’s Valley Library’s new management model. The library’s information professionals detail this new model’s current function, potential hazards, and multiple advantages. The user-friendly information documented in this chapter and in the book as a whole makes Managing the Twenty-First Century Reference Department: Challenges and Prospects an essential read for any librarian or student of library studies looking to meet the demands of an increasingly technical field.

THE ESSENTIAL DEPARTMENT CHAIR This second edition of the informative and influential The Essential Department Chair offers academic chairs and department heads the information they need to excel in their roles. This book is about the "how" of academic administration: for instance, how do you cultivate a potential donor for much-needed departmental resources? How do you persuade your department members to work together more harmoniously? How do you keep the people who report to you motivated and capable of seeing the big picture? Thoroughly revised, updated, and expanded, this classic resource covers a broad spectrum of timely topics and is now truly more than a guide it's a much-needed desk reference that tells you "everything you need to know to be a department chair." The Essential Department Chair contains information on topics such as essentials of creating a strategic plan, developing and overseeing a budget, key elements of fundraising, preparing for the role of chair, meeting the challenges of mentoring to increase productivity, and creating a more collegial atmosphere. The book also explores the chair's role in the search process, shows how to conduct a successful interview and what to do when it's time to let someone go. And the author includes suggestions for the best practices to adopt when doing an evaluation or assessment. The Essential Department Chair, Second Edition, contains a wealth of new, realistic case studies to equip leaders in this pivotal position to excel in departmental and institutional life.

Tarascon Emergency Department Quick Reference Guide was recently honored with 4 Stars from Doody's Book Review! Tarascon Emergency Department Quick Reference Guide is a concise and easy-to-use guide filled with essential resources for physicians, interns, nurses, and EMTs working in an emergency setting. The Tarascon Emergency Department Quick Reference Guide features a one-page emergency medical dictionary in 17 foreign languages plus sections on physical exam diagnostic tests, procedures and sedation, diagnoses, risk management, med-legal and billing, practical advice and much more. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition

The go-to reference for academic leaders seeking practical answers to everyday challenges The Essential Academic Dean or Provost explains the "how" of academic leadership, providing a practical, comprehensive, reality-based reference for almost any problem, challenge, or opportunity. This updated second edition includes new chapters on the difference between leadership and management in higher education, leadership in politically charged environments, effective strategies for making decisions, and working with associate deans or provosts, plus new case studies, new research, and ten additional chapters available on the companion website. Each topic deals concisely with the most important information deans and provosts need when faced with a particular situation, providing both a comprehensive guide to academic leadership as well as a ready reference to be consulted as needed. The role of a dean or provost at a modern university is extremely complex, involving budgeting, community relations, personnel decisions, management of a large enterprise, fundraising, and guiding a school, college, or entire institution toward a compelling vision of the future. The details academic leaders have to deal with are numerous and critical, and every little thing matters. This invaluable guide provides the answers you need when you need them, and gives you framework for successfully navigating your job's many competing demands. Build support for a shared vision of the future Interact effectively with different internal and external constituencies Learn decision-making techniques specific to the academic environment Set, supervise, and implement a budget that allows your programs to flourish Academic leaders need a handy, focused reference that provides authoritative answers to the many issues and questions that arise every day. With proven solutions to a multitude of challenges, The Essential Academic Dean or Provost shows academic leaders what they need to know in order to successfully guide their institutions into the future.