Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.

Explores the unspoken values & ethical dilemmas that underlie the teaching of English as a second or a foreign language, using philosophical analysis built around specific, real life situations. Relevant for prospective & practicing teachers in the field

This book reviews the knowledge corpus about access to civil justice across disciplines and legal traditions and proposes a new research framework for civil justice reform. This framework is intended to foster further critical analysis of the justice system in a systematic and organized way. In particular, the framework underlines the tensions between different values considered as central to the civil justice system, and in doing so potentially allows for conscious, reflected and enlightened choices about the values that are to be prioritized in the reform of justice systems.

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.

This book reveals how to provide the leaders of tomorrow with the right education for a management career Made in Germany. It explains how private universities in Germany are helping to maintain the country’s respected educational standards, while also enriching them with exemplary services for international students. The book is intended as a practical guide, addressing any concerns students may have when considering studying at a private German university: admissions, visa, teaching quality and formats, tuition, degrees, subjects, housing, food, security, industry connections, and international job placement and leadership. It provides concrete strategies on how students can unlock their personal earning potential and how to find a top job at a national or multinational company. The authors demonstrate that a German university degree will generate rapid return on investment. Real-life success stories show how a degree from a private German university can pave the way for international professional success.

Foundations of Lifelong Education deals with the interdisciplinary foundations of lifelong education and examines a number of basic issues concerning lifelong education, such as why education should be treated as a lifelong process, or how the functions of lifelong education are related to historical and contemporary developments in society. The goals, contents, and processes of learning appropriate to the aspirations of lifelong education are also explored, as well as the extent to which lifelong education is feasible and practicable in different socio-economic and ideological conditions. Comprised of eight chapters, this book begins with an overview of methodological considerations in the present study, such as the nature of the foundations content; general steps that may be followed for constructing discipline-based foundations; and the ways of incorporating several elements of interdisciplinarity into the study. The reader is then introduced to the sociological and philosophical aspects of lifelong education, along with the historical background on the concept of lifelong education. In addition to sociology and philosophy, lifelong education in relation to anthropology, ecology, psychology, and economics is also analyzed. The book concludes by presenting illustrative analyses and syntheses of the ideas discussed in the preceding chapters based on selected disciplines. This monograph is intended for educators, social reformers, and educational policymakers.