IT Asset Management Foundation (ITAMF) is a certification that validates a professional’s knowledge on managing the IT assets as part of an organization’s strategy, compliance and risk management. The content covered by the certification is based upon the philosophy of ITAMOrg, a membership organization and thought leader in IT Asset Management. The certificate IT Asset Management Foundation is part of the ITAMOrg qualification program and has been developed in cooperation with international experts in the field. This workbook will help you prepare for the IT Asset Management Foundation (ITAMF) exam and provides you with an overview of the four key areas of IT Asset Management: • Hardware Asset Management, including ‘mobile devices’; • Software Asset Management; • Services & Cloud Asset Management; • People & Information Asset Management, including ‘Bring Your Own Device’ (BYOD).

Shadow IT is a term describing users or whole lines of business, who go outside of their organization's IT group to meet their IT needs. A disconnect often exists between what IT users feel they need and what the IT services group is prepared to deliver. Shadow IT's destination is often the cloud, where a company credit card can access all kinds of IT as a service, including cloud-based file-sync-and-share, laptop data protection, CRM, project management, or back-office kinds of software. Shadow IT may seem like an easy solution for an organization, because users and lines of business meet their needs and IT has one less problem, but in reality, both stakeholders can end up with less than they wanted and in the process, they put the organization's important data assets at risk by compromising data security. The truth is that the consumerization of IT will likely come back to haunt IT. Instead of divesting itself of responsibility, IT organizations should get in front of shadow IT and prevent its spread. When IT takes control of an organization's cloud usage it provides better cloud utilization, which in turn, allows cloud compute and storage to reach its full potential. At the same time, IT keeps the organization's data better protected and more secure.

Information Technology for Management provides students with a comprehensive understanding of the latest technological developments in IT and the critical drivers of business performance, growth, and sustainability. Integrating feedback from IT managers and practitioners from top-level organizations worldwide, the International Adaptation of this well-regarded textbook features thoroughly revised content throughout to present students with a realistic, up-to-date view of IT management in the current business environment. This text covers the latest developments in the real world of IT management with the addition of new case studies that are contemporary and more relevant to the global scenario. It offers a flexible, student-friendly presentation of the material through a pedagogy that is designed to help students easily comprehend and retain information. There is new and expanded coverage of Artificial Intelligence, Robotics, Quantum Computing, Blockchain Technology, IP Intelligence, Big Data Analytics, IT Service Management, DevOps, etc. It helps readers learn how IT is leveraged to reshape enterprises, engage and retain customers, optimize systems and processes, manage business relationships and projects, and more.

This book covers high-quality peer-reviewed research papers presented at the 18th International Symposium of Organizational Sciences (SymOrg 2022) held in Belgrade, Serbia, from 11 to 14 June 2022. The aim of the book is providing stimulative framework for readers to explore viable alternatives and indicate implications for the post-pandemic world. Researchers from academia and industry present their original work focusing on different aspects of sustainable management and digital transformation including blockchain technology, business analytics, e-business, innovation, digital operations and logistics management, financial industry, public administration, lean business systems, digital transformation projects, human resources, marketing and communication, and quality and standardization. The chapters could be useful for industry experts, research institutions, universities, and all others who share a common interest in contemporary organizational sciences.

Healthcare IT is under tremendous pressure in today’s environment: Budgets are shrinking; staff are in short supply; cloud, mobile, and data are driving expansion and innovation. Consumer expectations are high while agility and speed to market for many HIT organizations is low. The exponential growth of data sources and the need to empower healthcare with data-driven intelligence is pushing capabilities. The words "digital transformation" are infused in just about every discussion and serve to amplify organizational expectations of IT. In this environment, IT departments have to retool, rethink, and revise their way of operating. Few have the option of starting from scratch; the vast majority of organizations have built IT functions over decades. Now, it’s time to remodel and renovate for the future. This book walks the reader through the process of determining what type of IT function they have today and what they’ll need tomorrow. It discusses how to assess and analyze IT capabilities and then develop and implement a plan to renovate in place. By retooling now, the IT function can successfully meet the growing demands of the organization in the future. When approached in a planful manner, this process of renovating can energize the entire organization and help foster innovation and transformation along the way.

ITAMOrg® IT Asset Management Foundation Certifications is suitable for individuals wanting to demonstrate they have achieved sufficient understanding of how to apply and tailor the ITAM practices. Changing business practices, the introduction of new technologies, combined with customer and stakeholder feedback led to the need for understanding ITAM disciplines. The ITAMOrg guidance will be easier to navigate and understand the ITAM practical in its approach. The Foundation exam with a fundamental understanding of the ITAM elements and equips the participant to focus on the practical skills to apply ITAM practices. Key benefits: • ITAM can be successfully applied to any sized organisation, and professional role • ITAM leverages off the real-life expertise of the global ITAMOrg community, offering a overview of the ITAM disciplines and IT Asset areas to be controlled. • The exams highlight real world applications that equip professionals for success in IT Asset Management This Courseware is suited for the ITAMOrg® 2020 Foundation exam. There is also a sample exam added of the ITAMOrg® 2020 Foundation in case the participant prefers to refresh its knowledge. The Exam is delivered in English.

This book examines the massive changes currently taking place in the business world and commonly known under the label “digitalization.” In addition, it describes the significant impacts of technological innovations on processes, products, services and business models. The digital transformation resulting from these developments leads to disruption for many enterprises and industries. While for many years, IT departments mainly concentrated on fulfilling the requirements of business departments effectively and efficiently by means of high-quality IT services and operations, today’s IT departments are increasingly expected to actively co-design and co-create the enterprise. This book describes how information technology enables innovation for businesses, and how IT departments can proactively and in a timely manner collaborate with the business departments of their corporation to leverage these innovations. It also delineates the implications of digitalization for the structures, processes and people in today’s IT departments. IT leaders and managers who are responsible for corporate IT, as well as practice-oriented researchers, will find valuable inspirations and guidance in this book, the central mission of which is to encourage and enable a more proactive role for IT in the digital transformation processes. "This book demonstrates the impact of digital transformation on IT organizations and their management. It also presents potential risks for technology availability, security and data protection. The authors develop a vision of what IT management should look like in ten years if it is to continue playing an important role in the company. The book seeks to motivate IT executives and managers with IT responsibility to actively adapt their thinking and their IT organizations before they are forced to react to external pressure. Definitely worth reading!" Sven Kreimendahl, Director Business Technology Services, Campana & Schott

This management guide offers an introduction to the IT Capability Maturity FrameworkTM (IT-CMFTM), 2nd edition. The IT-CMF offers a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently, and consistently. IT-CMF is: • An integrated management toolkit covering 36 key capability management disciplines, with organizational maturity profiles, assessment methods, and improvement roadmaps for each. • A coherent set of concepts and principles, expressed in business language, that can be used to guide discussions on setting goals and evaluating performance. • A unifying (or umbrella) framework that complements other, domain-specific frameworks already in use in the organization, helping to resolve conflicts between them, and filling gaps in their coverage. • Industry/sector and vendor independent. IT-CMF can be used in any organizational context to guide performance improvement. • A rigorously developed approach, underpinned by the principles of Open Innovation and guided by the Design Science Research methodology, synthesizing leading academic research with industry practitioner expertise ‘IT-CMF provides us with a structured and systematic approach to identify the capabilities we need, a way to assess our strengths and weaknesses, and clear pathways to improve our performance.’ Suresh Kumar, Senior Executive Vice President and Chief Information Officer, BNY Mellon ‘To successfully respond to competitive forces, organizations need to continually review and evolve their existing IT practices, processes, and cultural norms across the entire organization. IT-CMF provides a structured framework for them to do that.’ Christian Morales, Corporate Vice President and General Manager EMEA, Intel Corporation ‘We have successfully applied IT-CMF in over 200 assignments for clients. It just works. Or, as our clients confirm, it helps them create more value from IT.’ Ralf Dreischmeier, Senior Partner and Managing Director, The Boston Consulting Group ‘By using IT-CMF, business leaders can make sure that the tremendous potential of information technology is realized in their organizations.’ Professor Philip Nolan, President, Maynooth University ‘I believe IT-CMF to be comprehensive and credible. Using the framework helps organizations to objectively identify and confirm priorities as the basis for driving improvements.’ Dr Colin Ashurst, Senior Lecturer and Director of Innovation, Newcastle University Business School

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management