Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.

The Cultures of Knowledge Organizations defines culture and the role it plays in supporting or impeding strategies. The book provides readers with an in-depth understanding of culture within knowledge organizations This book develops a new and more robust definition and characterization of knowledge cultures than currently exist.

The discipline of public administration draws predominantly from political and organizational theory, but also from other social and behavioral sciences, philosophy, and even theology. This diversity results in conflicting prescriptions for the "proper" administrative role. So, how are those new to public administration to know which ideas are "legitimate"? Rather than accepting conventional arguments for administrative legitimacy through delegated constitutional authority or expertise, Logics of Legitimacy: Three Traditions of Public Administration Praxis does not assume that any one approach to professionalism is accepted by all scholars, practitioners, citizens, or elected representatives. Instead, it offers a framework for public administration theory and practice that fully includes the citizen as a political actor alongside elected representatives and administrators. This framework: Considers both direct and representative forms of democracy Examines concepts from both political and organizational theory, addressing many of the key questions in public administration Examines past and present approaches to administration Presents a conceptual lens for understanding public administration theory and explaining different administrative roles and practices The framework for public administration theory and practice is presented in three traditions of main prescriptions for practice: Constitutional (the bureaucrat), Discretionary (the entrepreneur), and Collaborative (the steward). This book is appropriate for use in graduate-level courses that explore the philosophical, historical, and intellectual foundations of public administration. Upon qualified course adoption, instructors will gain access to a course outline and corresponding lecture slides.

The Routledge Handbook of Public Service Interpreting provides a comprehensive overview of research in public service, or community interpreting. It offers reflections and suggestions for improving public service communication in plurilingual settings and provides tools for dealing with public service communication in a global society. Written by leading and emerging scholars from across the world, this volume provides an editorial introduction setting the work of public service interpreting (PSI) in context and further reading suggestions. Divided into three parts, the first is dedicated to the main theoretical issues and debates which have shaped research on public service interpreting; the second discusses the characteristics of interpreting in the settings which have been most in need of public service interpreting services; the third provides reflections and suggestions on interpreter as well as provider training, with an aim to improve public service interpreting services. This Handbook is the essential guide for all students, researchers and practitioners of PSI within interpreting and translation studies, medicine and health studies, law, social services, multilingualism and multimodality.

Market disruptions, climate change, and health pandemics lead the growing list of challenges faced by today’s leaders. These issues, along with countless others that do not make the daily news, require novel thinking and collaborative action to find workable solutions. However, many administrators stumble into collaboration without a strategic orientation. Using a practitioner-oriented style, Strategic Collaboration in Public and Nonprofit Administration: A Practice-Based Approach to Solving Shared Problems provides guidance on how to collaborate more effectively, with less frustration and better results. The authors articulate an approach that takes advantage of windows of opportunity for real problem solving; brings multi-disciplinary participants to the table to engage more systematically in planning, analysis, decision making, and implementation; breaks down barriers to change; and ultimately, lays the foundation for new thinking and acting. They incorporate knowledge gained from organization and collaboration management research and personal experience to create a fresh approach to collaboration practice that highlights: Collaboration Lifecycle Model Metric for determining why and when to collaborate Set of principles that distinguish Strategic Collaboration Practice Overall Framework of Strategic Collaboration Linking collaboration theory to effective practice, this book offers essential advice that fosters shared understanding, creative answers, and transformation results through strategic collaborative action. With an emphasis on application, it uses scenarios, real-world cases, tables, figures, tools, and checklists to highlight key points. The appendix includes supplemental resources such as collaboration operating guidelines, a meeting checklist, and a collaboration literature review to help public and nonprofit managers successfully convene, administer, and lead collaboration. The book presents a framework for engaging in collaboration in a way that stretches current thinking and advances public service practice.

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Based on a multi-sited ethnographic case study on transnational care chains between Milan (Italy) and Lima, Huancayo, and Cuzco (Peru), the book explores how social inequalities are reproduced through the care practices that follow the introduction of Peruvian migrants into home-based elderly care. Anna Katharina Skornia adopts an innovative approach in combining research on transnational care and migration with a perspective on entangled inequalities. In particular, the study sheds light on the role of state regulations in contributing to these inequalities as well as their ambiguous implications from the perspectives of both caregivers and receivers.

Can we rely on the altruism of professionals or the public service ethos to deliver good quality health and education services? And how should patients, parents, and pupils behave - as grateful recipients or active consumers? This book provides new answers to these questions - a milestone in the analysis and development of public policy, from one of the leading thinkers in the field. It provides a new perspective on policy design, emphasising the importance of analysing the motivation of professionals and others who work within the public sector, and both their and public service beneficiaries' capacity for agency or independent action. It argues that the conventional assumption that public sector professionals are public-spirited altruists or 'knights' is misplaced; but so is the alternative that they are all, in David Hume's terminology, 'knaves' or self-interested egoists. We also must not assume that individual citizens are passive recipients of public services (pawns); but nor can they be untrammelled sovereigns with unrestricted choices over services and resources (queens). Instead, policies must be designed so as to give the proper balance of motivation and agency. The book illustrates how this can be done by detailed empirical examination of recent policies in health services, education, social security and taxation. It puts forwards proposals for policy reform, several of which either originated with the author or with which he has been closely associated: universal capital or 'demogrants', discriminating vouchers, matching grants for pensions and for long-term care, and hypothecated taxes.