The former police chief and news commentator makes a compelling case for the importance of civil service in this timely book—foreword by Elijah Cummings. When those we elect descend into partisan tribalism, criminal malfeasance, and emulation of foreign autocracies and oligarchies, where do we turn? Cedric Alexander believes it is the unelected, apolitical "fourth branch" of government—our nation's public servants, civil servants, and first responders—who must save the nation. Alexander, a former deputy mayor, police chief, and CNN commentator, argues that these people do not constitute a nefarious “deep state” pursuing a hidden agenda. They are the analysts, scientists, lawyers, accountants, educators, consultants, enforcers of regulations, and first responders of every kind who keep the country running and its people safe. This book recounts the evolution of the professional civil service as an antidote to widespread cronyism, with examples of how it has served as a bulwark against powerful corrupting influences. It describes the role civil servants play in bringing our badly divided society together.

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.

Are public servants self-interested, or motivated by a sense of duty and commitment far above what we would expect given their often modest compensation and frequent public criticism? This book looks at research on this and related questions in assessing the current state of our scientific knowledge.

Military veterans have had some of the most intensive leadership training available. Many return to their communities seeking to apply what they have learned. Those who enter the world of public affairs--where colleagues are increasingly less likely to have served in the military--may encounter a popular misconception: that military leadership is all about exercising authority and giving orders. In fact military leadership is based on interpersonal dynamics, often learned through trying circumstances. Effective management of civil emergencies--as shown by 9/11 and Hurricane Katrina--calls for the same official demeanor, decisiveness and trustworthiness as does combat. Good leadership is fundamentally the same in ordinary day-to-day challenges as well. This book describes how the principles and methods of military leadership are effective for public service. Instructors considering this book for use in a course may request an examination copy here.

This book tackles the challenges that women face in the workplace generally and in the public sector particularly. While it spends time identifying and describing the problems that women faced in the past, it pays special attention to identifying possible remedies to these problems, and also surveys progress made in recent decades.

This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

A close examination of the ethics of higher civil servants in Britain and how they have been undermined by recent developments in public administration. Barry O'Toole tackles key questions such as: how should public servants behave? how should they be encouraged to think ethically? how should they be motivated to do so? Focusing on the role of public service, public duty and the public interest in the twenty-first century, O’Toole answers these important questions and looks at the emergence of ‘new public management’, the increasingly important role of 'special advisers' and the decline of the public service ethos under New Labour. The Ideal of Public Service explores some of the key contributions to the development of ideas about public service in the context of British central administration and provides a discussion of recent trends in administrative practice in the UK. Combining political theory and an analysis of the history and development of the civil service, this timely book will be of strong interest to those researching British Politics, Governance and Public Policy.

Why Public Service Matters conveys the importance, purpose, and nobility of a career as a civil servant in the United States. It does so, however, with an unflinching eye on the realpolitik that drives public administration in America's "compensatory state" and on the pitfalls of reformers' focus on bureaucratic, rather than democratic, administration. The book links the nation's ability to handle contemporary policy problems with the strategic, tactical, and normative quality of public management. In doing so, it offers newcomers a rare, concise, and accessible overview of the field. Readers will gain an appreciation for the challenges, choices, and opportunities facing public managers as they help advance a sense of common purpose informed by democratic constitutional values in twenty-first century America.

Eminently readible, current, and comprhensive, this acclaimed text sets the standard for instruction in