Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Nestled in Sonoita Valley along the banks of Sonoita Creek, just 15 miles north of Mexico, Circle Z Guest Ranch welcomes vacationers to experience a taste of the Old West, with the comfortable pleasures of a traditional family-style ranch but without the risks. Horseback riding, relaxation, and cowboy cookouts have been the ranch's main attractions for the past 90 years, earning Circle Z the distinction of being the oldest continuously operating guest ranch in Arizona. It evolved from a four-room adobe homestead to a working cattle ranch before becoming a highly profitable sheepherding operation. In 1924, brothers Carl and Lee Zinsmeister arrived in Patagonia with a vision of developing a dude ranch with a resort feel. They purchased 5,000 acres of the San José de Sonoita land grant, which included the Sanford estate. Circle Z opened in 1926 and quickly became one of the finest guest ranches in the state. Today, the Nash family operates this memorable ranch famous for its well-trained horses and miles of scenic trails.

This e-book will help you discover how you can get higher returns on the experience you create for your hotel guests at every stage of the guest lifecycle.

Reveals the secrets to welcoming people into one's life who will be positive influences on values and character, and how those with negative influence have also helped through prompting strength and resilience.

Some people win games. Some achieve success. But when it comes right down to it, most people don’t. Failure is a guest no one invites, yet it shows up almost everywhere. The gifts it brings are easy to overlook. The Uninvited Guest is a whirlwind ride featuring Romanian hockey superstars growing up in Montreal, Danish prostitutes working in Sweden, Russian mobsters, the perils of parking in Penitanguishene, and how not to die if you want to make it home on time. Most of all, it’s the story of Stan Cooper, hockey timekeeper/custodian-turned-trophy-keeper; Tony, a young Italian Canadian man and new Cup keeper; and Dragos Petrescu, the first Romanian-born hockey player to win the Stanley Cup. Over a period of 50 years, the lives of the three men weave in and out of each other, with themes of love, hate, family, jealousy and ultimately, forgiveness.

The scientific and practical interest in coronands (crown ethers), cryptands, podands as complexing agents for cations as well as for anions and neutral low molecular species is undeniable 1,2). The chemistry of crown compounds is steadily increasing. About 250 original papers dealing with crown chemistry appeared only in 1980. New molecules· with crown ether properties are constantly synthesized and new applications discov,?red. Owing to lack of space, only a small number of the original publications is men tioned here. Thus, in the literature compilation only some, but relevant works are selected for each chapter. Whenever possible, reference is made to reviews or review-like articles alone by means of which origin,al works can be consulted. The reviews given under ref. 1) are considered to be the most relevant. The formulae presented in the figures should be understood as representative structures outlining a specific field. 2 Classification of Oligo-/Multidentate Neutral Ligands and of their Complexes Today, a distinction is made between the classical ring oligoethers (crown ethers) and monocyclic coronands, oligocyclic spherical cryptands and the acyclic podands with respect to topological aspects 3). This classification and the topology are illustrated in Fig. 1, each figure representing the minimum number of donor atoms and chain segments characteristic of each class of compounds. Multidentate mono cyclic ligands with any type of donor atoms are called coronands ("crown compounds"), while the term crown ether should be reserved for cyclic oligoethers exclusively containing oxygen as donor atom.

Invited to play in a buddys weekend Member-Guest tournament, golf writer Pete Hacker encounters the president of the Shuttlecock Club, a strange, tantrum-throwing cheat. When the man is murdered during the tournament, there are plenty of suspects.

Podcasting is in a nutshell is a way for you to share your experience, knowledge and stories to gain authority with a new audience. But, there are tricks, tips and secrets to make your podcasting more profitable. In this book by Heather Havenwood and Rob Anspach you’ll discover… •How to share your personal story, not your resume. •Why controlling the conversation does not work. •How to share your failures in a compelling way. •Maximizing your experience. •How to have podcast hosts say YES to you easily & effortlessly •How to evolve and grow as a podcasting guest •Understanding your ROI •Pitching yourself •How to brand YOU •And much more After being interviewed over 350 times, Heather shares her podcasting experience to help you be engaging, compelling and to drive more traffic to you.

The bride and groom cordially request your presence for a wedding at Millworth Manor. . . Guests will include Jackson Quincy Graham Channing, New York City banker, and Lady Theodosia "Teddy" Winslow, wedding planner to the finest families in England. Introductions shall be followed by light conversation, dancing, flirtation, arguing, reconciliation, and an impulsive kiss that both parties are quite certain they will never repeat. Until they do. A mutually beneficial fake engagement will be accompanied by all manner of very real complications, scandalous revelations, nefarious schemes, and one inescapable conclusion: That true love--unlike the perfect wedding--is impossible to plan. . . Praise for Victoria Alexander "Sparkling dialogue and endearing characters make this an enthralling read." --Sabrina Jeffries