THE HANDBOOK OF SMALL BUSINESS ORGANIZATION AND MANAGEMENT is an easy to read practical guide that covers the major errors made by small businesspersons as well as the major problems of small business organization and management. Written by Dr. James M. Thompson whose training and experience covers a broad area, including small business ownership, law, manufacturing and college teaching. Dr. Thompson received the Ph.D. degree from the University of Delaware in chemistry. He has organized and managed two successful businesses, has served with the judiciary for New Castle County Delaware, worked as a manufacturing chemist and is presently serving as a college professor. The author has sought to combine under one cover a variety of diverse information, all essential to organizing and successfully managing a small business and written in a fashion digestible to the entrepreneur. In writing THE HANDBOOK OF SMALL BUSINESS ORGANIZATON AND MANAGEMENT the author has focused upon the small manufacturer, but the contents are not limited to this area. Much of the information is applicable to any small business operation. THE HANDBOOK OF SMALL BUSINESS ORGANIZATION AND MANAGEMENT is recommended for persons contemplating small business ownership as well as those already in business. Also, the book could serve as introductory text for a course in small business ownership. THE HANDBOOK OF SMALL BUSINESS ORGANIZATION AND MANAGEMENT contains over 250 pages and 18 major chapters. Among them include: Why Businesses Fail; Proprietorship, Partnership or Corporation; How to Incorporate; How to Prepare the Business Proposal; Profiling and Surveying the Industry; Franchising; How to Finance the Business; Finding Sources of Equipment, Materials and Services for the Small Manufacturer; Selecting the Right Industrial Site; Business Taxes; Cost Analysis; Controlling Production and Inventory; Selling the Product; Collecting Bad Debits; How to Obtain a Trademark; The Uniform Product Code (UPC); The Accounting Procedure; The Accounting Records. Also Included are: A Standard Set of Corporation By-laws; A Standard Certificate of Incorporation; An “Agreement of Sales Representation”; The Consignment Contract; The Corporation as a Tax Shelter; Sample Minutes of the First Meeting of the Corporation; A Sample Partnership Agreement; Sources of Good Business Ventures; Actual Cost Studies; Names and Addressees of Active Venture Capital Companies; Sample Business Profiles; Shipping Procedures; Business Check List; Tax Computation Procedures, and much more.

"Our mission is to delight our customers..." Retailers talk about customers all the time. So why are they so slow to fully embrace customer-centric approaches in how they run their businesses day in and day out? While easy to understand in concept, customer-centric retailing has proven elusive in application. Until now. A retailer's long-term performance is ultimately driven by customer sales, not product sales. The traditional product-centric retailer seeks to sell individual product categories to as many customers as possible. By contrast, the customer-centric retailer seeks to sell as many categories (and services) as possible to selected customers over time. The difference isn't just academic, it impacts every facet of the business and how it makes decisions. In this book, Dippold and Sallenave propose a common definition and understanding of what customer-centric retailing means, explain why current efforts usually yield less than expected, and present a pragmatic, step by step approach to customer management that really delivers on its promise. This Expanded Edition of the book explains how changes in technology are putting more decision-making power in the hands of the customer, and how this forces retailers to think and act differently. It presents the foundational principles behind customer management and lays out a business process developed by the authors for putting customer management into practice. The book presents the tools and templates used at each step of the process, with examples drawn from actual data. It is an indispensable reference guide for anyone interested in how to implement customer management in a retail organization. For a more concise overview, the book also comes in the Executive Edition. The Executive Edition is a quicker read that explains the key principles behind customer management and presents a high-level overview of the process.