Sales Techniques is an insightful and practical compilation of proven techniques and modern tools, designed to help both neophyte and seasoned sales professionals work with customers and successfully close the deal. From selling solutions instead of products to finding, communicating with, and even closing customers on the Internet, this latest addition to the popular Briefcase Books series will show salespeople how to organize their sales efforts, work successfully with today's more demanding customer base, efficiently and effectively close a sale, consistently follow up after the sale to encourage high-profit repeat business and referrals, and much more.

THE BRIEFCASE BOOKS SERIEs Now translated into 11 languages! This reader-friendly, icon-rich series is must reading for all managers at every level All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. DESIGN FOR SIX SIGMA Six Sigma has revolutionized the ways in which companies meet and beat today's stringent quality expectations. But achieving Six Sigma results first requires Six Sigma building blocks. Design for Six Sigma unveils a systematic methodology for enabling the design of products, services, and processes to meet Six Sigma quality levels. Designed to be easily read and implemented, this concise Briefcase Book shows managers at all levels how to include Six Sigma at the earliest stages of virtually any manufacturing process. Here are DFSS's techniques for: Optimizing the design process to achieve Six Sigma performance Integrating Six Sigma from the outset of new product development Self-examinations, explanatory sidebars, and chapter-ending checklists

Now translated into 12 languages! This reader-friendly, icon-rich series is must reading for managers at every level All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. State-of-the-art techniques and technologies are fine, but only those companies that recognize and hold on to their top-performing employees will thrive in a tough competitive environment. Retaining Top Employees focuses on specific actions to make retention a top priority. From innovative recruitment and compensation policies to making effective use of exit interviews, it outlines a complete program for becoming the employer of choiceand is today's most in-depth exploration of this increasingly essential topic.

The secrets to improving operations while maintaining the highest quality How do you operate at maximum efficiency with minimum cost? Manager’s Guide to Operations Management addresses one of the most pressing business issues of our time by offering easy-toimplement advice on creating the most effective, streamlined operations possible. This quick-reference guide explains how to: Improve your production processes Boost quality using the Six Sigma approach Manage supply chains and inventory Forecast, plan, and schedule efficiently With Manager’s Guide to Operations Management, you have the tools you need to ensure a smooth, steady work flow while producing products and services of the highest quality—the secret to business success.

Rhymed text describes a hardworking feline mother's busy day while exploring the contents of the briefcase she carries to and from the office.

Jeff Sams finds his investigative skills are to be put to the ultimate test due to his own father being murdered. By coincidence, his commitment to find the one responsible teams him up with a friend working for the CIA who elicits his help in a national security breech against the United States. As the plot thickens, it unfolds into an international involvement as well as a connection to his fathers murder. The similar interest of both friends leads them down a parallel and dangerous path, which for Jeff culminates in a troubling and surprising conclusion.

Learn and practice invaluable presentation techniques with this fully rewritten go-to guide McGraw-Hill’s successful Briefcase Books Series is filled with strategies and advice to help you become a more capable, efficient, and effective manager and a valuable member of any organization. Featuring eye-catching icons, checklists, and sidebars to guide you step-by-step through everyday workplace situations, these books are a go-to resource to help you brush up on your practical skills, and to learn new ones. Presentation Skills for Managers, 2nd edition, is a fully rewritten edition of this essential skill-builder, specifically crafted for today's busy manager looking to create compelling, persuasive presentations, utilizing both modern technology and time-tested methods to engage any audience. Using her unique background in both the business and acting worlds, author Kerri Garbis will provide you with brand new insights on: Effective performance Storytelling for audience engagement Acting techniques that help you create content Audience analysis criteria Overcoming common presentation obstacles

Is money truly the root of all evil? When Chester Harte finds a briefcase full of money—lots of money—a battle of wits ensues between the naval engineer and a dogged DEA Special Agent. From the Florida Keys to Connecticut casinos and some of the country’s best-known racing tracks, The Briefcase takes the reader on a riveting adventure as several parties join in the hunt for the missing sting money. Relationships blossom, wither, and are challenged; and mafia and drug cartel involvement lead to violence and murder. All the while, Chester Harte must race to stay one step ahead of those intent on recovering the briefcase.

The setting is Boston, Massachusetts and its environs during the late 1950''s. The story concerns the interrupted lives of two young friends, Bobby and Carlos, who were studying engineering at Northeastern University. Carlos has just been informed that he will be terminated by the University because of his failure to pass several of the mandatory English courses in the curriculum during the past few years. He is a Cuban national and his visa is contingent upon staying at the University. On the same day, Carlos receives a letter from his father, a prominent doctor and friend of President Fulgencio Batista. He is told that Fidel Castro and his forces are fast approaching Havana, and he has made the decision to immediately leave the island with Carlos''s mother and sister. Under these circumstances Carlos can no longer return to his homeland without facing possible imprisonment or death. In an effort to console Carlos, Bobby agrees to go with him to one of his favorite Boston haunts, the Latino Club, where Carlos has friends. Unfortunately, they innocently find themselves in the middle of a brutal murder that has taken place in the men''s room of the club and in self defense, they suddenly become killers themselves. During the course of their escape from the men''s room, Bobby notices a briefcase apparently left by one of the individuals who had been murdered. He impulsively grabs it while running out and successfully stashes it in one of Boston''s well known parking garages. The briefcase, however, was securely locked, and in his haste, he never has the opportunity to determine what it contains. Carlos and Bobby are apprehended very quickly that same evening and unjustly sentenced to ten year prison terms at Concord Reformatory. The story also involves the life and experiences of Bobby''s brother Alan who was a successful golf tour professional until an accident curtails his promising career. We follow his tender relationship with Judy, his childhood sweetheart who accompanied him on tour until she can no longer stand the mental anguish of watching a man destroy himself because he can no longer compete. After years of ambivalence we see how these two brothers come together to help each other. While in prison, an unscrupulous prison guard with a bent on shaking down his charges, researches the court transcripts of the case involving Bobby and Carlos. He surmises that a good deal of money should have been found at the crime scene, but never was. He begins to intimidate them in prison and eventually follows Bobby upon his release, thinking that he will head straight for the money. Bobby meets a very trusting young woman upon his release from prison who he confides in and falls in love with. Eventually he discovers a discreet way to get back to the briefcase in Boston by hiding in the trunk of Alan''s car and having him park on the same floor of the parking garage where he had hidden the briefcase. His plan is successfully accomplished when he discovers that the briefcase is still where he had hidden it ten years earlier. However, shortly after re-entering Alan''s car trunk with the briefcase, Alan''s car is stolen from the garage and he finds himself on a hair raising ride to Providence. Ultimately he survives the experience, discovers that the briefcase contains a small fortune and some secret Soviet documents describing a biological warfare facility in

Tsukiko, thirty–eight, works in an office and lives alone. One night, she happens to meet one of her former high school teachers, "Sensei" in a local bar. Tsukiko had only ever called him "Sensei" ("Teacher"). He is thirty years her senior, retired, and presumably a widower. Their relationship–traced by Kawakami's gentle hints at the changing seasons–develops from a perfunctory acknowledgment of each other as they eat and drink alone at the bar, to an enjoyable sense of companionship, and finally into a deeply sentimental love affair. As Tsukiko and Sensei grow to know and love one another, time's passing comes across through the seasons and the food and beverages they consume together. From warm sake to chilled beer, from the buds on the trees to the blooming of the cherry blossoms, the reader is enveloped by a keen sense of pathos and both characters' keen loneliness.